Benito Arambula III

• Provided technical support to clients regarding system functionality and usage.
• Installed and maintained telecommunications systems, including routers, switches, and related hardware.
• Measured, cut, spliced and installed wires and cables.
• Installed and configured operating systems and applications on workstations.
• Provided technical support to staff via phone, email, and in-person interactions.
• Resolved hardware issues including replacing parts as necessary.
• Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
• Diagnosed hardware failures using diagnostic tools, such as Windows Event Viewer.
• Oversaw daily performance of computer systems.
• Configured and maintained Windows Server 2008, 2012, 2016 operating systems.
• Performed troubleshooting and maintenance of hardware and software components, including servers, routers, switches, firewalls, and other network devices.
• Monitored system performance to ensure availability of all services to users.
• Disassembled equipment, inspecting and tested wiring to locate and repair problems.

Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.

• Monitored operations of computer systems and hardware.
• Analyzed and determined source of system errors and malfunctions to determine appropriate resolution tactics.
• Assisted with installation of software updates to computer systems.
• Escalated failures to system and application programming staff for remediation.
• Responded to equipment failures and errors by finding and terminating or correcting problematic software and processes.
• Understanding of Operating System Re-Imaging
• Utilized password reset utility to unlock units with BIOS password locks.
• Troubleshot devices to identify and solve issues with hardware or software performance such as freezing, BSOD or spill, physical damage.
• Basic understanding of Active Directory

• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Maximized quality assurance by completing frequent line checks.
• Oversaw food preparation and monitored safety protocols.

• Focused in the computer department to help educate and sell computers/parts to customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Provided information regarding charge accounts and loyalty programs.
• Recommended products to customers, thoroughly explaining details.