Benito Contreras
Chicago,IL
Summary
Hardworking and motivated employee enthusiastic about learning new skills in the field that offers professional challenges. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Customer Advocate
Blue Cross Blue Shield of Illinois
10.2024 - Current
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Assisting members with Medicare benefits and claims inquiries
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
Sales Consultant
AT&T
Chicago, IL
04.2007 - 02.2023
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Handled over 30+ plus calls per day to increase company sales and service
- Assisted with training new employees with company systems and procedures to help improve employee production
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to customer in a call center enviroment
- Consistently met and exceeded department expectations to ensure productivity and accuracy
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Education
Some College (No Degree) - Criminal Justice
University of Illinois At Chicago
Chicago, ILHigh School Diploma -
St Rita High School
Chicago, IL05.1993
Skills
- Loyalty Programs
- Sales Expertise
- Customer Relationship Management
- Product or Service Expertise
- Effective Selling Techniques
- Persuasive communication
- Motivating employee and excellent with working well with others
- Problem Resolution
- Business Development Understanding
Accomplishments
- Ranked #1in sales and customer service metrics in Midwest region for 2008.
Languages
Spanish
Native or Bilingual
Timeline
Customer Advocate
Blue Cross Blue Shield of Illinois
10.2024 - Current
Sales Consultant
AT&T
04.2007 - 02.2023
Some College (No Degree) - Criminal Justice
University of Illinois At Chicago
High School Diploma -
St Rita High School
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