Benito Fregoso
Unicoi,Tennessee
Summary
Motivated nursing student with experience in leadership and management. Effective at maintaining operations and client satisfaction with high-quality, efficient service. Skilled in leadership, interpersonal communication, and goal achievement.
Overview
4
4
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
05.2021 - Current
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with around 10-18 team members per shift to schedule breaks to meet regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Supplemental Instruction (SI) Leader
Center For Academic Achievement, ETSU
08.2022 - 05.2023
- Communicated frequently with students and faculty to provide feedback and discuss instructional strategies.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Facilitated review sessions centered on active and collaborative learning.
Crew Member
McDonald's Restaurant
02.2020 - 05.2021
- Operated cash register to ring up final bill and process various forms of payment.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked well with team members and accepted coaching from management team.
Education
Bachelor of Science - Nursing
East Tennessee State University
Johnson City, TN05.2025
High School Diploma -
Unicoi County High School
Erwin, TN05.2021
Activities and Involvement
- Daytona Beach Summer Mission, CRU 2022
- Central Asia Summer Mission, CRU 2023
- ETSU Marching Band August, 2021- Current
- ETSU SGA ( Student Government Association) April 2023 - Current
- CRU Student Leadership November 2023 - Current
Timeline
Supplemental Instruction (SI) Leader
Center For Academic Achievement, ETSU
08.2022 - 05.2023
Shift Manager
McDonald's Restaurant
05.2021 - Current
Crew Member
McDonald's Restaurant
02.2020 - 05.2021
Bachelor of Science - Nursing
East Tennessee State University
High School Diploma -
Unicoi County High School
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