Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Benito Ngoyi

Benito Ngoyi

IT TeChnicien
Charlotte,NC

Summary

Results-driven Network Engineer with 5 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. Talented Technician possessing considerable experience with wireless networking and cloud storage. Tech-savvy and hardworking professional with expertise in ubuntu,fedora, redhat. Expert at developing technical documents and manuals and performing regular troubleshooting. Forward-thinking Network Engineer specializes in adapting business networks to emerging work realities. Provides secure connectivity for dispersed and cloud-based workforces through careful implementation of VPNs and user management tools. Builds large-scale, flexible networks designed to adapt to changing global business realities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Network Engineer

Hendrick Automotive Group
Charlotte, NC
01.2022 - Current
  • Provided network support services for devices such as hubs, bridges, routers and other hardware.
  • Initiated and managed network test facilities to verify network hardness and resilience.
  • Applied tier-isolation best practices to support multi-tier architectures.
  • Organized frameworks to transfer secure data from internal to external and public networks.
  • Integrated fixed wireless connectivity into facilities requiring high-speed networks.
  • Performed virtual machine provisioning and VM priority setup.
  • Established robust infrastructure and data capacity for new applications.
  • Recommended options for disaster recovery and remote access security.
  • Integrated data, voice and video networks for use in multi-site installations.
  • Performed troubleshooting for Juniper, Cisco and packet analysis.
  • Configured and troubleshot VoIP and multi-media distributed systems and platforms.
  • Created VPN infrastructure and allowed for secure remote connections.
  • Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
  • Detected intrusion attempts and promptly responded to DDoS attacks.
  • Collaborated with vendors to identify best options for optimizing network performance.
  • Troubleshot complex multi-vendor network service provider issues.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.

Linux Technical Support Representative

Toshiba Machine
Durham, NC
05.2019 - 12.2021
  • Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros.
  • Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending.
  • Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers.
  • Developed organization-wide administration policies to encourage continuity across multiple systems and facilities.
  • Installed and allocated mass storage deployments, maintaining integrity of [Number] terabytes.
  • Evaluated vendor products such as [Type] for incorporation into single and multi-site architectures.
  • Created and serviced administrator and user accounts on Linux-based systems, managing [Number] deployments.
  • Coordinated cross-site installation of networked systems, confirming post-install connectivity.
  • Preserved system documentation accuracy via regular data updates and graphical refreshes.
  • Tuned system performance to optimize efficacy of new and existing hardware components.
  • Resolved vulnerabilities by making improvements to network security.
  • Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose.
  • Interacted directly with users to diagnose and correct major system issues and address concerns.
  • Designed disaster recovery systems, enabling continuity in event of power outages.
  • Resolved trouble tickets to reduce backlog from [Number] to [Number].
  • Configured and maintained web servers with [Number] end users.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Helped streamline repair processes and update procedures for support action consistency.

Network Technician

Wells Fargo
Charlotte, NC
03.2016 - 12.2019
  • Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Ran cabling and installed data drops for new node installations.
  • Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
  • Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
  • Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
  • Assigned application access, security roles and permissions.
  • Worked with outside vendors for fiber installations and service.
  • Installed [Type] network jacks in new construction and within existing facilities.
  • Installed patches and performed backups, system builds and image updates.

Education

Bachelor of Science - Information Technology

UNCC
Charlotte, NC
07.2020

Skills

  • Installation Management
  • Diagram and Chart Preparation
  • Network Performance Analysis
  • Equipment Configuration
  • Switches and Routers
  • OSPF Routing
  • SNMP Monitoring
  • Wireless Access Point
  • Load Balancing
  • Microsoft ASPNET
  • Operation Monitoring
  • VPN Configurations
  • Telecommunications Systems
  • Firewall Management Tools
  • Oracle Cloud Infrastructure 2020 Architect Associate
  • Technical Planning
  • Cisco Certified Design Professional
  • Network File Management

Certification

  • NCLP10 - Novell Certified Linux Professional 10
  • CCIE - Cisco Certified Internetwork Expert

Languages

French
Native or Bilingual

Timeline

Network Engineer

Hendrick Automotive Group
01.2022 - Current

Linux Technical Support Representative

Toshiba Machine
05.2019 - 12.2021

Network Technician

Wells Fargo
03.2016 - 12.2019

Bachelor of Science - Information Technology

UNCC

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