NICHOLAS ANIELLO
HIGHLAND MILLS,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Network Engineer
CyrusOne
Wappingers Fall, NY
03.2024 - Current
- Design new customer network environments using Cisco and Palo Alto equipment
- Manage customer production and disaster relief environments to ensure full redundancy
- Spearheaded enhanced services internal management network overhaul, replacing all end-of- life Cisco switches with updated Cisco Nexus switches
- Created VPN infrastructure and allowed for secure remote connections.
- Passionate about learning and committed to continual improvement.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Provided detailed network diagrams and procedural guidelines.
- Provided security incident triage and response.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
Tier 2 Network Technician
CyrusOne
Wappingers Falls, NY
11.2021 - 03.2024
- Execute maintenance window changes for multiple locations, performing troubleshooting of routing and switching issues
- Monitor and perform health checks of networking devices critical to infrastructure including routers, switches, and firewalls
- Enhanced system performance by conducting regular network maintenance and updates.
- Perform Tier II-level administration tasks to fulfill pre-defined requests and tasks such as access listing, whitelisting, port activations and deactivations
- Participate in data network planning, network architecture design, and engineering
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Document, track, and coordinate incidents in Zendesk ticketing system
- Dressed and installed fiber cabling and hardware.
- Provided exceptional customer service by promptly addressing user concerns and technical issues.
- Contribute to documentation in Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids
- Participate in on-call rotation
- Developed comprehensive documentation to streamline future troubleshooting efforts and improve team collaboration.
Datacenter Field Technician Supervisor
Anova Financial Networks / Apex Tower, LLC
Wharton, NJ
06.2018 - 11.2021
- Acted as escalation point between support team and engineering to help identify and troubleshoot network problems
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Performed troubleshooting and diagnostics of malfunctioning equipment, tools, and components.
- Skilled at working independently and collaboratively in a team environment.
- Assisted in recruiting top talent by participating in job fairs and refining hiring criteria based on industry best practices.
- Communicated with customers to provide updates, gather information and resolve issues.
- Addressed potential risks proactively by conducting risk assessments on projects sites prior to start of work.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Coordinated inventory management, maintaining optimal stock levels to minimize delays due to parts availability.
Desktop Support Technician
Flight Centre
Montvale, NJ
05.2018 - 06.2018
- Set up Microsoft Windows Server 2008 R2 / Active Directory, Groups and Users
- Troubleshot, repaired, updated, and replaced computer and peripheral hardware components
- Configured company laptops for newly hired and existing employees
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
Senior Aircraft Maintenance Technician
United States Airforce / NY Air National Guard
Newburgh, NY
05.1996 - 05.2017
- Inspected airframes to detect wear and other defects.
- Facilitated better resource allocation by accurately forecasting maintenance requirements and coordinating with other departments.
- Evaluated individual aircraft components to identify and troubleshoot issues.
- Increased aircraft availability by implementing efficient maintenance schedules and procedures.
- Improved team productivity by providing comprehensive training to junior technicians on essential aircraft maintenance skills.
- Performed scheduled and unscheduled maintenance on diverse aircraft engines, avionics and hydraulics.
- Reduced downtime for aircrafts by performing timely inspections and repairs.
- Troubleshot mechanical, hydraulic, pneumatic and electrical systems and tested equipment following repairs.
- Documented all inspection and maintenance actions in aircraft forms
- Collaborated with colleagues in developing and refining maintenance procedures.
- Maintained detailed records of all maintenance activities, ensuring accurate documentation for regulatory compliance purposes.
- Removed components such as landing gear, engines, and flight control.
- Performed flight line AFE preflight and postflight requirements.
- Ensured safety compliance by conducting thorough pre-flight checks and routine maintenance tasks.
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
- Exhibited strong leadership qualities by taking on additional responsibilities during staff shortages or high-pressure situations, maintaining seamless operations despite challenges faced.
- Read and interpreted aircraft documentation to determine repair feasibility and methods.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Technical Diploma - Computer Networking
Lincoln Technical Institute
Paramus, NJ06.2018
Technical Certificates in Applied Science -
Community College of The Airforce
Newburgh, NY05.2016
Skills
- Excellent presentation skills
- Interpersonal Skills
- Written Communication
- Team Leadership Qualities
- Network Troubleshooting
- Upgrade Path Design
- Network Problem Solving
- Network Maintenance and Repair
- Installation Management
- Reliability
- Strong troubleshooting skills
- IP Address Management
- IP Services
- End point configurations
- Wireless networks troubleshooting
- Equipment Configuration
Timeline
Network Engineer
CyrusOne
03.2024 - Current
Tier 2 Network Technician
CyrusOne
11.2021 - 03.2024
Datacenter Field Technician Supervisor
Anova Financial Networks / Apex Tower, LLC
06.2018 - 11.2021
Desktop Support Technician
Flight Centre
05.2018 - 06.2018
Senior Aircraft Maintenance Technician
United States Airforce / NY Air National Guard
05.1996 - 05.2017
Technical Diploma - Computer Networking
Lincoln Technical Institute
Technical Certificates in Applied Science -
Community College of The Airforce
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