Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server
Benito Urgilez

Benito Urgilez

Chicago,IL

Summary

Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Server

Frontier Restaurant
10.2022 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Server

Que Onda Restaurant
10.2016 - 09.2020
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server

Pomeroy
10.2020 - 10.2022
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server

Coco Pazo Cafe
07.2014 - 12.2016
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales significantly by upselling higher-end products to customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server

Davanti Enoteca
05.2014 - 12.2015
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Answered customers' questions, recommended items, and recorded order information.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Cook/Production

Joe’s Stone Crab Restaurant
04.2002 - 08.2014
  • Handled portion control activities according to specified instructions provided by chef.
  • Portioned out food and measured ingredients properly to prepare recipes.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Communicated with management on food inventory stock to request order placement.
  • Followed company recipes and production standards to satisfy customers.
  • Managed relationships and negotiating prices with vendors for ingredients and equipment.
  • Received and stored food supplies, raw materials and other ingredients.

Server

White Hall Hotel
10.2004 - 03.2010
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Server

Breakfast House
Chicago, Illinois
03.2022 - 09.2024
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.

Education

GDE -

City Colleges of Chicago-Harry S Truman College
Chicago, IL
06.2009

Skills

  • Quality Control
  • Food Preparation and Safety
  • Food Sales and Promotion
  • Food and Beverage Pairings
  • Wine Pairings
  • Dining Customer Service
  • High-Volume Dining
  • Server Training
  • Natural Leadership

Languages

English / Spanish
Native or Bilingual

Timeline

Server

Frontier Restaurant
10.2022 - Current

Server

Breakfast House
03.2022 - 09.2024

Server

Pomeroy
10.2020 - 10.2022

Server

Que Onda Restaurant
10.2016 - 09.2020

Server

Coco Pazo Cafe
07.2014 - 12.2016

Server

Davanti Enoteca
05.2014 - 12.2015

Server

White Hall Hotel
10.2004 - 03.2010

Cook/Production

Joe’s Stone Crab Restaurant
04.2002 - 08.2014

GDE -

City Colleges of Chicago-Harry S Truman College

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Benito Urgilez