Benjamin Adams
Cromwell,US
Summary
Dynamic and experienced IT professional with 7 years of MSSQL database administration experience and 3 years of Microsoft system administration experience. Proven results managing a large E-Commerce environment and utilizing robust high availability and disaster recovery solutions. Capable of understanding and responding to complicated production issues, and fixing them on the fly..
Overview
8
8
years of professional experience
Work History
Manager, IT Database Administration
TicketNetwork, Inc
South Windsor, CT
04.2024 - Current
- Led team of DBAs, ensuring daily operational needs were met while advancing project initiatives.
- Coordinated migration and upgrade of 50 SQL Servers from SQL 2016 to SQL 2022, enhancing system performance.
- Developed SQL backup solution to transition from on-prem storage to durable S3, securing data resilience.
- Guided team members in understanding technical concepts.
SQL Server Database Administrator
TicketNetwork, Inc
South Windsor, CT
06.2018 - Current
- Maintain and manage backup solution for 2000+ databases across two data centers and environments.
- Manage SQL hosting using Always-On Availability Groups and SQL Replication, as well as house-built ETL tools.
- Plan and execute server migrations and upgrades.
- Right-size servers to maximize application performance and minimize cost.
- Write T-SQL stored procedures and Powershell scripts to automate database maintenance, alerting, and reporting.
- Keep multiple SDLC environments synchronized with production.
IT Systems Team Lead
TicketNetwork, Inc
South Windsor, CT
04.2022 - 12.2024
- Maintain 500+ virtual Windows Servers across two datacenters.
- Ensure system stability using internal and external monitoring and analytical tools (including PRTG, ELK, and DataDog).
- Ensure SLAs are met for IT-related tickets and projects.
- Mentor and train team members.
- Supervise the daily work of staff to ensure work prioritization and quality.
- Assist and participate in application, infrastructure, and database deployments and maintenances.
- Automate daily tasks, reporting, and maintenance with Powershell.
- Respond to off-hours alarms and emergencies.
IT Systems Engineer
TicketNetwork, Inc
South Windsor, CT
04.2021 - 04.2022
- Monitor and maintain 500+ Windows servers.
- Deploy applications using Octopus. Deploy and support SDLC environments.
- Renew and review application per-client certificates and website SSL certificates.
- Management of tickets and adherence to SLAs.
- Respond to off-hours alarms for database and application related issues.
Education
Bachelor of Science (B.S.) - Computer Science, Music
Eastern Connecticut State University
Willimantic, CT, US05-2018
Skills
- SQL Administration
- SQL Performance Analysis
- Windows Server Administration
- Disaster Recovery
- SQL Monitoring
- Powershell
- Automation
Timeline
Manager, IT Database Administration
TicketNetwork, Inc
04.2024 - Current
IT Systems Team Lead
TicketNetwork, Inc
04.2022 - 12.2024
IT Systems Engineer
TicketNetwork, Inc
04.2021 - 04.2022
SQL Server Database Administrator
TicketNetwork, Inc
06.2018 - Current
Bachelor of Science (B.S.) - Computer Science, Music
Eastern Connecticut State University