Benjamin Adams III
Seneca Ford
Oil City,PA
1
Certification
9
years of professional experience
Results-driven Parts Manager experienced in inventory management, vendor relations, and enhancing customer satisfaction. Achieved operational efficiency through streamlined processes and effective staff training. Focused on optimizing stock levels and fostering team collaboration to meet evolving business needs.
Work History
Parts Manager
6 Years 1 Month- Managed inventory levels, ensuring timely availability of parts for service and sales departments.
- Streamlined ordering processes, reducing lead times for critical automotive components.
- Trained and mentored staff on best practices for inventory management and customer service.
- Developed and maintained supplier relationships to secure competitive pricing and quality parts.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to optimize stock levels, minimizing excess inventory and obsolescence.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Maintained and Processed all Warranty Administrator duties through Ford's OWS Warranty System since 2020
- Worked in the Service Department as an Advisor in October of 2023, Promoted to Parts Manager, and continued to help the Service Department since then. Filling in as Needed, Helping Customers and Getting Approval from Ford on getting Warranty Jobs paid for and Approved.
Retail Parts Professional
2 Years 11 Months- Managed inventory control processes to ensure accuracy and availability of parts.
- Assisted customers in identifying and selecting automotive parts based on specific needs.
- Helped Handle and Manage the Retail side of the Store. Helping to assure Customers always found the Solution to their Parts Needs.
- Helped Train new employees on learning the basics and helping them to advance their positions in the store.
- Helped weekly on making sure Inventory Counts were taken and made sure Inventory was correct input in the system.
Education
GED
Skills
Stock control
Ordering parts
Stock management
Inventory auditing
Customer satisfaction
Invoice processing
Vendor relations
Customer service
Customer relations
Customer satisfaction improvement
Operations management
Paperwork coordination
Staff training
Returns processing
Coordinating paperwork
Performance improvement
Performance enhancement
Certification
Ford Master Certified Parts Manager
Ford Warranty Cerified
Timeline
Parts Manager
Seneca Ford
08.2020 - CurrentRead More
Retail Parts Professional
Advance Auto Parts
09.2017 - 08.2020Read More
Franklin Area High School
GED
Read More