BENJAMIN ADDY
Worcester,MA
Summary
Dynamic and results-oriented professional with experience at Walmart Spark and Ghana Water Company Ltd, excelling in customer service and time management. Demonstrated ability to enhance customer satisfaction through prompt problem-solving and efficient delivery. Skilled in safe driving and fostering positive relationships, reliably meeting and exceeding employer expectations.
Overview
19
19
years of professional experience
Work History
Delivery Driver
Walmart Spark
08.2023 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Verified orders prior to completing deliveries to avoid customer complaints.
Customer Care Representative
Ghana Water Company Ltd
08.2005 - 11.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Bachelor of Science - Business Administration
University of Ghana Business School
Legon Accra GhanaSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
Timeline
Delivery Driver
Walmart Spark
08.2023 - Current
Customer Care Representative
Ghana Water Company Ltd
08.2005 - 11.2017
Bachelor of Science - Business Administration
University of Ghana Business School
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