Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Benjamin Ames
Denison
Work Preference
Summary
Adaptable Service Technician with over 20 years of experience in troubleshooting mechanical issues and conducting routine maintenance. Recognized for strong communication skills and a commitment to customer satisfaction, delivering timely, reliable solutions that minimize downtime.
Overview
29
29
years of professional experience
Work History
Service Tech
United Ag and Turf
Van Alstyne, TX
02.2021 - Current
- Diagnosed and repaired agricultural equipment to ensure optimal performance and reliability.
- Conducted routine maintenance on machinery, enhancing operational efficiency and reducing downtime.
- Collaborated with team members to develop solutions for complex mechanical issues, improving service turnaround time.
- Trained junior technicians on troubleshooting techniques and safety procedures, fostering skill development within the team.
Service Tech
Owned And Operated
Denison, TX
10.2016 - 02.2021
- Diagnosed and repaired equipment to ensure optimal performance and reliability.
- Conducted routine maintenance on machinery, enhancing longevity and reducing downtime.
- Resolved streamline servicecustomer inquiries by providing technical advice and effective solutions promptly.
- Implemented preventative maintenance schedules to minimize unexpected failures.
- Maintained accurate service records, ensuring compliance with safety regulations and standards.
- Led troubleshooting efforts during critical service calls, improving response time and customer satisfaction.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Service Technician
United Rentals
Sherman, TX
01.1997 - 05.2016
- Diagnosed and repaired rental equipment to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance checks on machinery to identify potential issues and prevent downtime.
- Collaborated with team members to troubleshoot complex mechanical problems efficiently.
- Implemented safety protocols during equipment operation, ensuring compliance with industry standards.
- Trained new technicians on repair processes and safety procedures, enhancing team capabilities.
- Streamlined maintenance workflows, reducing service time and increasing overall efficiency in operations.
- Developed strong relationships with clients through effective communication and reliable service delivery.
- Managed inventory of parts and tools, ensuring availability for timely repairs and services provided.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Education
High School Diploma -
Denisin High School
Denison, TXSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- Diagnostic testing
- Professional and courteous
- Heavy lifting
- Service reports
- Mechanical aptitude
- Hand tool expertise
- Quality assurance
- Equipment inspection
- Customer relationship management
- Operating test equipment
- Electrical systems
- HVAC systems
- Troubleshooting
Languages
English
Native or Bilingual
Timeline
Service Tech
United Ag and Turf
02.2021 - Current
Service Tech
Owned And Operated
10.2016 - 02.2021
Service Technician
United Rentals
01.1997 - 05.2016
High School Diploma -
Denisin High School