BENJAMIN ANTONSON
Burnsville,MN
Summary
Highly motivated and detail-oriented professional with expertise in endpoint management, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency.
Overview
12
12
years of professional experience
4
4
Certification
Work History
IT SUPPORT ENGINEER
Simple Practice
01.2022 - Current
- Support over 400 end users across multiple states
- Serve as the SME for macOS and Jamf Pro management for endpoint devices
- Configured and implemented Jamf Connect with Google ID
- Utilize Bash/Python/Swift scripting to manage automation tasks within Jamf Pro
- Okta Admin
- Zoom Admin: User and resource management
- Google Workspace Admin
- 1Password Admin
- Onboard and offboard new hires
- Create SOPs for processes and technical tasks, enabling consistently repeatable results
SENIOR SUPPORT MANAGER
eHome LLC
10.2013 - 01.2022
- Ensure employee training materials and procedures for proper macsOS software and hardware support is maintained and updated
- Repair Apple devices as an ACMT certified technician
- Diagnose, install, configure and repair Apple software and hardware for clients.
- Provide clients with remote support for new device set-up, including data migration, software and hardware installation and network configuration
- Organize and coordinate activities associated with the deployment and upgrade of software and hardware for internal staff use
- Develop and maintain repair vendor relationships to facilitate Apple hardware repairs for warrantied devices, minimizing client down time.
RF TRANSMISSION SYSTEMS TECHNICIAN
United States Air Force
05.2012 - 05.2018
- Provide clients with remote support for new device set-up, including data migration, software and hardware installation and network configuration
- Organize and coordinate activities associated with the deployment and upgrade of software and hardware for internal staff use
- Develop and maintain repair vendor relationships to facilitate Apple hardware repairs for warrantied devices, minimizing client down time
- Provided uninterrupted multi-platform communications support for the 109th Aeromedical Evacuation Squadron
- Assisted with onboarding new personnel, providing training for software and hardware usage
- Provided IT support and troubleshooting for Windows computer systems, provisioning new accounts, creating permission groups and providing access to authorized users
- Deployed and managed the maintenance teams in charge of base-wide communications, air to ground communications, and Land mobile radio platforms during an extended deployment to Qatar
- Followed procedures, documentation, instructions, and audit guidelines for all communications equipment on base
- Redesigned a deployable communications package, restructuring the design and networking for better ease of use, bringing it to ready status within one month
- Provided leadership, direction, development, and maintenance of multiple complex and high-priority contracts between the USAF and civilian contractors in support of base-wide communication infrastructure upgrades
Education
A.S. in Electronic Systems Technology -
CCAFF
08.2016
Associates of Arts -
Normandale Community College
06.2010
Skills
- Jamf Pro Admin
- Jamf Connect
- Google Workspace Admin
- Slack Workspace Admin
- Zoom Admin
- 1Password Admin
- Okta Admin
- Zendesk Admin
- Automation
- Identity & Access Management
- MacOS
- Device Configuration
- Networking
- Problem Solving
- Troubleshooting
- Help Desk Support
- IT Service Management
- Technical Support
- Communication
- Software Installation
Websites
Certification
- Apple: ACMT | 2018
- Jamf 100: Associate | 2021
- Jamf 200: Tech | 2022
- Jamf 300: Admin | 2023
References
References available upon request.
Timeline
IT SUPPORT ENGINEER
Simple Practice
01.2022 - Current
SENIOR SUPPORT MANAGER
eHome LLC
10.2013 - 01.2022
RF TRANSMISSION SYSTEMS TECHNICIAN
United States Air Force
05.2012 - 05.2018
A.S. in Electronic Systems Technology -
CCAFF
Associates of Arts -
Normandale Community College
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