Benjamin Ashley
Hollywood,FL
Summary
Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Delivery Associate
Home Depot
Hollywood, FL
05.2022 - Current
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Developed and actualized customer service initiatives to decrease wait times.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Boosted sales revenue by skillfully promoting diverse service options.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
Customer Service Associate
Home Depot
Hollywood, FL
01.2022 - 05.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Sought ways to improve processes and services provided.
- Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Communicated professionally with colleagues, freelancers and clients.
- Delivered prompt service to prioritize customer needs.
- Provided ongoing guest service.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
South Broward High School
Hollywood, FL 08.2021 - 06.2022
Skills
Order picking and processing
Logistics knowledge
Database Management
Advanced planning
Complaint resolution
Sales expertise
Good communication skills
Excellent written and oral communication
Strategic Decision making
Cool under pressure
Time management
Originality
Timeline
Delivery Associate
Home Depot
05.2022 - Current
Customer Service Associate
Home Depot
01.2022 - 05.2022
High School Diploma -
South Broward High School
08.2021 - 06.2022