Benjamin Ashley
Hollywood,FL
Summary
Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Delivery Associate
Home Depot
Hollywood, FL
05.2022 - Current
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Developed and actualized customer service initiatives to decrease wait times.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Boosted sales revenue by skillfully promoting diverse service options.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
Customer Service Associate
Home Depot
Hollywood, FL
01.2022 - 05.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Sought ways to improve processes and services provided.
- Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Communicated professionally with colleagues, freelancers and clients.
- Delivered prompt service to prioritize customer needs.
- Provided ongoing guest service.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
South Broward High School
Hollywood, FL 08.2021 - 06.2022
Skills
Order picking and processing
Timeline
Delivery Associate
Home Depot
05.2022 - Current
Customer Service Associate
Home Depot
01.2022 - 05.2022
High School Diploma -
South Broward High School
08.2021 - 06.2022
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