Passionate professional with experience in door-to-door sales and officiating soccer matches. Utilizes strong communication and decision-making skills. Respected by customers, coaches and colleagues for knowledge, professionalism and fairness. Lifelong athlete with good judgment and excellent endurance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Soccer Referee
Florida Kraze Krush Soccer Club
09.2023 - Current
Stayed current with rule changes, interpretations, and points of emphasis by attending annual referee clinics and workshops to maintain certification.
Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
Developed strong communication skills through regular interaction with players, coaches, assistant referees, fourth officials, and assessors during games.
Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules.
Seasonal Driver Helper
UPS
10.2020 - 01.2024
Lifted boxes and products with correct safety techniques
Helped the driver of the UPS truck deliver packages more efficiently
Synchronized with the Senior Driver in order to deliver larger volumes of packages for the holidays
Exhibited good attendance, work habits, and willingness to learn job functions.
Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
Roofing Salesperson
Best Choice Roofing
05.2022 - 08.2023
Conducted regular follow-ups with clients after project completion to ensure satisfaction and gather feedback for improvement.
Demonstrated excellent communication skills both in-person and remotely when presenting proposals or discussing project details with clients.
Effectively managed multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards.
Enhanced company reputation by consistently delivering high-quality roofing solutions to clients.
Increased customer satisfaction by providing thorough consultations and accurate project estimates.
Call Center Customer Service Representative
MCI Telecommunications
02.2021 - 06.2021
Managed high-volume of inbound and outbound customer calls relating to the Covid-19 Vaccine
Reviewed files, records and other obtained documents to respond to caller questions
Asked probing questions to determine the caller's needs and accurately input information into electronic systems
Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Delivery Driver
Cucinella's Brick Oven Pizzeria
02.2020 - 08.2020
Grouped and routed deliveries according to designated areas to maintain efficient delivery times
Delivered rush merchandise on tight schedules to meet customer targets
Notified customers of delays, decreasing calls to support
Back of House Team Member
Chick-fil-A
01.2019 - 08.2019
Prepared variety of foods according to exact instructions and recipe specifications
Adhered to all food safety and sanitation protocols to reduce germ spread
Cleaned and sanitized kitchen equipment, utensils, and work stations
Crew Member
Jersey Mike's Subs
05.2018 - 08.2018
Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
Prepared quality products while maintaining portion control and presentation within service goal times
Education
Associate of Arts - Finance
Valencia College
Orlando, FL
08-2025
Skills
Data entry
Project management
Customer service
Effective communication
Physical fitness
Safety monitoring
Rules enforcement
Regulatory compliance
Diplomatic communication
Field inspection
Certification
6-20 Resident All-Lines Adjuster License
US Soccer Referee License
Timeline
Soccer Referee
Florida Kraze Krush Soccer Club
09.2023 - Current
Roofing Salesperson
Best Choice Roofing
05.2022 - 08.2023
Call Center Customer Service Representative
MCI Telecommunications
02.2021 - 06.2021
Seasonal Driver Helper
UPS
10.2020 - 01.2024
Delivery Driver
Cucinella's Brick Oven Pizzeria
02.2020 - 08.2020
Back of House Team Member
Chick-fil-A
01.2019 - 08.2019
Crew Member
Jersey Mike's Subs
05.2018 - 08.2018
Associate of Arts - Finance
Valencia College
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