Benjamin Briggs
Waynesboro,VA
Summary
Library professional with experience in cataloging, circulation, and customer service. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Reliable in organizing resources, assisting patrons, and maintaining library systems. Skillful in using library management software, research databases, and providing educational support. In addition, running children's programs for 4 years.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Library Assistant
Rockbridge Regional Library System
Warm Springs VA
09.2022 - Current
- Assisted patrons with locating materials and utilizing library resources effectively.
- Managed circulation desk operations, ensuring timely checkouts and returns of library materials.
- Facilitated programming for children and adults, promoting community engagement and literacy initiatives.
- Conducted inventory assessments to maintain accurate cataloging of library collections.
- Provided technical support for patrons using computers, printers, and other technology in the library.
- Collaborated with staff to develop promotional materials for events and services offered by the library.
- Trained new employees on library policies, procedures, and effective customer service techniques.
- Streamlined shelving processes to enhance organization and accessibility of library resources.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Gained strong understanding of various methods for cataloging books and other materials.
- Collected fees, fines and donations for balanced library finances.
- Assisted librarians in managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
Student Services Associate
Columbia Southern University
Orange Beach, AL
05.2014 - 08.2021
- Facilitated student enrollment processes, ensuring timely and accurate documentation.
- Provided guidance on academic programs, enhancing student satisfaction and retention.
- Developed training materials for new staff, improving onboarding efficiency.
- Streamlined communication channels between departments, fostering collaboration and support for students.
- Evaluated financial aid applications accurately, enabling timely disbursement of funds to eligible recipients.
- Managed confidential records in compliance with FERPA regulations, maintaining privacy while providing effective services.
- Assisted in increasing student retention rates through targeted advising and academic support interventions.
- Helped students complete education-related forms and paperwork for special internships, work study programs and career-specific licenses.
- Supported students throughout service period to handle technical issues with access, performance or other areas.
Education
High School Diploma -
Skills
- Written and oral communication
- Computer assistance
- Cataloging and shelving
- Shelf reading
- Telephone etiquette
- Customer relationship management
- Library software proficiency
- Inter-library loans
- Children's programs
- Social media management
- Library event coordination
- Staff supervision
- Patron registration
- Sorting and processing donations
- Volunteer supervision
- Teamwork and collaboration
- Time management
- Problem-solving abilities
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Library Assistant
Rockbridge Regional Library System
09.2022 - Current
Student Services Associate
Columbia Southern University
05.2014 - 08.2021