Benjamin Bromley
Amarillo,TX
Summary
Results-driven professional with extensive experience in managing operational tasks and streamlining processes to enhance efficiency. Strong organizational and communication skills support team objectives and foster seamless operations. Proven ability to solve problems creatively and adapt swiftly in dynamic environments, ensuring consistent performance and productivity. Committed to driving continuous improvement and delivering exceptional results in every endeavor.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Backend Operations Asst.
Accenture
Amarillo, TX
11.2022 - Current
- Streamlined client onboarding by efficiently processing life insurance and retirement account documentation. Enhanced data accuracy through meticulous entry into indexing systems. Improved client satisfaction by proactively resolving information gaps to expedite financial access.
- Managed daily operations to streamline workflow and improve efficiency across departments.
- Coordinated team schedules and resource allocation to optimize project timelines.
Licensed Agent
Cody Long Allstate
Amarillo, TX
10.2021 - 11.2022
- Cultivated strong communication skills and a problem-solving mindset while working with team members. Oversaw the quoting, selling, and binding processes for insurance policies as a licensed agent. Addressed client needs by managing vehicle additions and removals, and providing tailored coverage discussions. Advised clients on essential coverages they may not have been aware of, ensuring comprehensive policy understanding. Led efforts to recover missed payments by engaging with customers and establishing payment arrangements. Directed financial operations as the money officer, ensuring accurate deposit of all incoming funds.
- Developed customized insurance solutions to meet diverse client needs.
- Analyzed policy coverage options to ensure comprehensive protection for clients.
Technician
Vexus Fiber
Amarillo, TX
04.2021 - 08.2021
- Achieved successful customer engagement through effective appointment scheduling and home assessments for fiber optic installations. Delivered aesthetically pleasing and efficient installation solutions. Resolved post-installation connectivity and equipment issues, enhancing customer satisfaction. Promoted services to neighbors during site visits, increasing brand awareness.
- Operated and maintained fiber optic splicing equipment, ensuring optimal performance and reliability.
- Diagnosed network issues using advanced testing tools, improving resolution times and service quality.
Associate/FreshLead
Sam’s Club
Amarillo, TX
05.2016 - 04.2021
- Oversaw operations of produce, freezer, cooler, and deli sections with a team of 15 associates. Directed inventory management and weekly audits across departments. Partnered with management to strategize on sales performance and implement corrective actions when necessary.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Associate
Michael’s Arts and Crafts
Amarillo, TX
06.2011 - 05.2016
- Oversaw product stocking and cash register operations during peak customer traffic. Developed expertise in custom framing by measuring customer artwork and advising on frame design. Led financial management by auditing cash tills and coordinating bank deposits to maintain accurate financial records.
- Developed merchandising displays to enhance customer engagement and drive sales.
- Trained new associates on product knowledge and store procedures to ensure operational efficiency.
Education
Associate’s Degree - General Education
Amarillo College
Amarillo, TX05-2016
Skills
- Data Entry and Data Analytics
- Customer Service Experience
- Leadership and Management Experience
- Conflict Resolution Experience
- Heavy Lifting
- Freight Experience
- Warehouse Experience
- Forklift Experience
- Shipping & Receiving
- Attention to detail
- Customer support
- Administrative support
- Inventory management
- Efficiency improvement
- Document management/Preperation
- Hiring and training
Accomplishments
- Documented and resolved over paying for outgoing mail which led to us working with frontend teams, making a new template for them to use so we could process the outgoing mail differently and save over a dollar for each piece of mail, which would save hundreds of thousands per year as we would mail out an average of 1000 pieces a day like this.
- Supervised team of 15 staff members in three different departments.
Certification
- I am a certified Forklift Operator (Standing Crown and Standing Raymond lifts)
- I am a certified Scissor Lift Operator (SkyJack)
- Certified Licensed Agent for P&C in TX
- Notary Public Certification
Timeline
Backend Operations Asst.
Accenture
11.2022 - Current
Licensed Agent
Cody Long Allstate
10.2021 - 11.2022
Technician
Vexus Fiber
04.2021 - 08.2021
Associate/FreshLead
Sam’s Club
05.2016 - 04.2021
Associate
Michael’s Arts and Crafts
06.2011 - 05.2016
Associate’s Degree - General Education
Amarillo College