Benjamin Brown
West Valley,UT
Summary
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Able to talk and listen, look at statistics and driven to achieve the standard. Highly organized, proactive and punctual with team-oriented mentality. Reliable customer coordinator with strong ability in conflict resolution and customer satisfaction. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Relations Coordinator
Regions Bank
Salt Lake, UT
11.2022 - Current
- Maintained customer relationships by responding to inquiries, resolving complaints and providing information.
- Created reports related to customer relations initiatives.
- Provided training to staff members on how to effectively interact with customers in order to maximize satisfaction levels.
- Ensured adherence to industry standards when dealing with customers.
- Liaised between internal departments and customers in order to resolve any issues quickly.
- Drove customer escalations to resolution by engaging directly with clients.
- Addressed inquiries from clients and department team members.
Learning Ambassador
Amazon
West Valley, UT
10.2020 - 07.2021
- Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in associates.
- Taught associates how to do the job effectively and safely.
Relief Manager
KFC
Kearns, UT
01.2020 - 10.2020
- Adhered to store policies and procedures to maintain regulatory and legal compliance.
- Employed active listening and empathy to remedy employee conflicts.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Created ahead of time schedules for crew members to keep every shift well-staffed during holidays and busy periods.
- Handled opening and closing the store on time to comply with company procedure.
Education
Associate of Science - Business
Salt Lake Community College
Salt Lake, UT12-2023
High School Diploma -
Granger High School
West Valley, UT05.2020
Skills
- Safety and procedure training
- Team-building activities
- Verbal communication and feedback
- Fast learner
- Ability to problem solve and come up with solutions
- Leader
- Patience and empathy
Certification
Salt Lake Community College | Salt Lake, UT
Certificate of Professional Sales
12/2023
References
References available upon request.
Timeline
Customer Relations Coordinator
Regions Bank
11.2022 - Current
Learning Ambassador
Amazon
10.2020 - 07.2021
Relief Manager
KFC
01.2020 - 10.2020
Associate of Science - Business
Salt Lake Community College
High School Diploma -
Granger High School