Benjamin Buckley
Woodridge,IL
Summary
Reliable and hardworking team player committed to upholding honesty and integrity. Proven track record in delivering exceptional customer experiences while ensuring compliance with health and safety standards.
Overview
10
10
years of professional experience
Work History
Sales- Deli Clerk
Jewel
12.2013 - 2026
- Assisted customers in selecting deli products while providing exceptional service.
- Maintained cleanliness and organization of deli area to ensure compliance with health standards.
- Operated slicing machines and scales accurately for product preparation and packaging.
- Collaborated with team members to restock deli items efficiently during peak hours.
- Monitored inventory levels, reporting shortages to supervisor for timely replenishment.
- Prepared specialty orders based on customer requests, ensuring satisfaction with final products.
- Trained new staff on proper food handling techniques and equipment usage protocols.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Greeted customers at counter to fulfill requests and answer questions.
- Implemented improvements in workflow processes to enhance overall deli operations efficiency.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Offered product samples to customers, generating additional sales through taste-testing.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
- Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
- Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
- Responded to customer inquiries and complaints with professionalism, restoring satisfaction swiftly.
- Collaborated with other departments to promote cross-merchandising opportunities and improve overall store performance.
- Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
- Enhanced customer experience by efficiently slicing, weighing, and packaging variety of deli products.
- Conducted regular price checks to stay competitive, adjusting as necessary to meet market demands.
- Prepared custom order requests for special events, receiving positive feedback for quality and service.
- Engaged with customers to receive feedback on deli offerings, using insights to make targeted improvements.
- Utilized knowledge of deli products to make recommendations, personalizing shopping experience for customers.
- Managed deli equipment maintenance, ensuring all machines operated safely and efficiently.
- Improved product freshness and reduced waste with meticulous stock rotation practices.
- Maintained strict adherence to health and safety guidelines, ensuring safe shopping and working environment.
- Assisted customers with product selection, sharing knowledge on deli items to guide their choices.
- Offered samples of new products to customers, directly contributing to higher product visibility and sales.
- Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
- Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
- Streamlined order processing to minimize wait times, enhancing overall customer satisfaction.
- Collaborated with team members to introduce seasonal deli specials, generating increased interest and sales.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Trained new deli clerks, enhancing team's efficiency and service quality.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished serving stations with fresh food and cleaned up spills.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Documented customer orders and conveyed special requests to kitchen staff.
- Observed customer purchases in line and differentiated between standard portions.
Server/ Delivery
Giordanos Family Restaurant
05.1998 - 07.2008
- Delivered exceptional customer service to enhance guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely food preparation and service delivery.
- Managed table setups and maintained cleanliness for optimal dining experience.
- Processed orders efficiently using POS system, ensuring accuracy in transactions.
Education
High School Diploma -
Ferndown High Schol
Dorset EnglandSkills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
Timeline
Sales- Deli Clerk
Jewel
12.2013 - 2026
Server/ Delivery
Giordanos Family Restaurant
05.1998 - 07.2008
High School Diploma -
Ferndown High Schol