Benjamin Burns
Raleigh,United States
Summary
Results-oriented achiever with a track record of surpassing targets and driving success in fast-paced environments. Combining strategic thinking with hands-on experience, consistently delivering impactful solutions that enhance organizational performance. Proven ability to exceed expectations, adept at identifying opportunities for growth and implementing effective strategies to achieve desired outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Key Leader
Watts & Ward
02.2023 - Current
- Provided exceptional customer service, engaging with customers to build rapport and anticipate their needs, resulting in consistently high customer satisfaction ratings.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Developed professional relationships to improve retention of key customers.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Digital Forensics Tutor
04.2022 - 08.2024
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
Bar support
Watts & Ward
06.2018 - 02.2019
- Effectively communicated with customers and colleagues, including taking and relaying orders, providing recommendations, and resolving any concerns or complaints.
Security
Watts & Ward
04.2018 - 02.2019
- Leveraged critical thinking and risk management methodologies to assess potential security threats, promptly implementing measures to preemptively prevent or mitigate them.
Baker
Whole Foods Market
08.2017 - 02.2019
- Demonstrated outstanding attention to detail and time management skills while performing each step of the baking process, resulting in consistent and high-quality baked goods.
Sales Associate
Gregg Appliances, Inc
04.2015 - 05.2017
- Successfully guided clients through the entire process of major purchases, from item selection to installation, by utilizing exceptional rapport-building skills and gaining the trust of clients, resulting in a 25% increase in customer satisfaction ratings and a 15% increase in repeat business.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
01-2027
Skills
- Customer service
- Adaptability
- Attention to detail
- Self-motivated
- Working knowledge of common digital forensics tools and practices: The Sleuth Kit and Autopsy, FTK Imager, Magnet Forensics, and other tools
- Working knowledge of EDR and SIEM software: ELK Stack, OSSEC, and Wazuh
- Experience with Python
- Experience with Microsoft Office
- Experience with Kismet, nmap, OpenVAS, Metasploit, Wireshark, and other similar tools
- Labor Relations
- Operations Management
Certification
- Security +, CompTIA, 2024
- Certified in Cybersecurity (CC), (ISC)², 2023
- Foundational Level Threat Intelligence Analyst, arcX, 2023
- IT Support, Google, 2023
- Certificate of Achievement: Python, Mimo, 2021
- IT: Cyber Operations & Digital Forensics, Wake Technical Community College, 2023
- IT: Penetration Testing & Ethical Hacking Certificate, Wake Technical Community College, 2023
- Information Technology: IT Foundations Certificate, Wake Technical Community College, 2022
- Information Technology: Cisco Security Certificate, Wake Technical Community College, 2022
Timeline
Key Leader
Watts & Ward
02.2023 - Current
Digital Forensics Tutor
04.2022 - 08.2024
Bar support
Watts & Ward
06.2018 - 02.2019
Security
Watts & Ward
04.2018 - 02.2019
Baker
Whole Foods Market
08.2017 - 02.2019
Sales Associate
Gregg Appliances, Inc
04.2015 - 05.2017
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
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