Destiny Spencer
Long Beach,MS
Summary
Motivated professional with a background in Mass Communication, bringing strong analytical thinking and communication skills. Managed daily operations and trained staff in retail, enhancing customer service and satisfaction. Committed to leveraging experience to contribute effectively in marketing and public relations roles.
Overview
2
2
years of professional experience
Work History
Key Leader
J. Hardy Outfitters
Gulfport, MS
07.2024 - 04.2025
- Led team in daily operations, ensuring adherence to company policies and procedures.
- Trained new staff on product knowledge and customer service best practices.
- Monitored sales trends and provided feedback for continuous improvement initiatives.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved complex issues for clients, demonstrating exceptional problem-solving abilities and commitment to customer satisfaction.
- Counted registers and cleaned and secured shop at end of shift.
Assistant Manager
J. Hardy Outfitters
Gulfport, MS
04.2025 - Current
- Assisted in managing daily store operations and staff scheduling.
- Coordinated inventory management processes to optimize stock levels.
- Trained new employees on customer service standards and operational procedures.
- Implemented promotional displays to enhance product visibility and sales.
- Resolved customer inquiries and complaints effectively to maintain satisfaction.
- Analyzed sales data to identify trends and inform strategic decisions.
- Supported management in developing staff performance evaluations and training programs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Science - Mass Communication
Mississippi Gulf Coast Community College
Gulfport, MS05-2026
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Retail operations
- Customer rapport
- Orientation and training
- Sales reporting
- Project management abilities
- Promotional planning
Timeline
Assistant Manager
J. Hardy Outfitters
04.2025 - Current
Key Leader
J. Hardy Outfitters
07.2024 - 04.2025
Associate of Science - Mass Communication
Mississippi Gulf Coast Community College