Benjamin Byers
Spokane
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to find a field where these transferable skills can contribute to team success and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Applebee's Neighborhood Grill & Bar
Spokane, WA
06.2025 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlist efficiently, optimizing table turnover rates.
- Assisted in training new hosts on operational procedures and guest service standards.
- Coordinated with kitchen staff to streamline communication during busy shifts.
- Collaborated with team members to improve service flow during peak hours.
Dishwasher
Applebee's
Spokane, WA
07.2023 - 09.2024
- Maintained efficiency and composure while working under intense conditions in the kitchen.
- Mastered communication techniques for stressful work environments.
- Gained skills in being dependable within the workplace.
- Ensured timely availability of clean dishes for various meal services.
- Managed dish area organization and cleanliness.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
Education
High school -
Mead high school
06-2024
Associate of Arts - Business
Spokane Falls Community College
Spokane, WA06-2027
Skills
- Effectively Manages Stressful Situations
- Customer Service Skills
- Exceptional Relationship Building
- Proactive Networking Ability
- Strong Team Collaboration
- Effective Time Management
- Consistent Professional Commitment
- Adaptable Learning Ability
- Kitchen Station Support
- Machine Operation
- Punctuality
- Adaptability and Flexibility
- Hospitality and Accommodation
Certification
Wildland Firefighter Certification
Food Handlers Card
The Eppley Center For Parks And Public Land, Foundations of Interpretation Certification.
Employee Of The Month November 2023
Timeline
Host
Applebee's Neighborhood Grill & Bar
06.2025 - Current
Dishwasher
Applebee's
07.2023 - 09.2024
High school -
Mead high school
Associate of Arts - Business
Spokane Falls Community College