Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Sofia Valencia

Summary

I am a dynamic and adaptable professional with a proven track record at Wing Daddy's Sauce House, and excelling in fast-paced environments. I am skilled in multitasking, I significantly enhance customer satisfaction and operational efficiency. By demonstrating strong problem-solving abilities and outstanding customer service, contributing to increased profitability and team success while working at 5 Guys. Having enthusiastic professional experience with greeting and obtaining interpersonal skills with regulars at Wing Daddy's Sauce house, while providing experienced timely service with enthusiasm and efficiency towards making sales and consistently acknowledged for maintaining superior service standards. I am well adaptable with a quick-learning ability and a talent for adjusting to new environments. I am additionally experienced in Microsoft word, filing and putting discovery together from assisting my mother through the summer at her work with Scott Hulse Attorneys. Skilled in rapidly acquiring new knowledge and applying it effectively towards my work. Driven by a passion for continuous learning and successfully navigating change to improve.

Overview

3
3
years of professional experience

Work History

Server

Wing Daddy's Sauce House
09.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Crew Member

5 Guys Burgers And Fries
05.2022 - 10.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

High School Diploma -

Bel Air High School
731 N Yarbrough Dr, El Paso
06-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Memory retention
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Performance improvement
  • Positive and professional
  • Calm demeanor
  • Reliable and responsible
  • Adaptable and flexible
  • Multitasking Abilities
  • Critical Thinking and Problem-Solving
  • Effectively Manages Stressful Situations
  • Excellent communication

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Server

Wing Daddy's Sauce House
09.2024 - Current

Crew Member

5 Guys Burgers And Fries
05.2022 - 10.2022

High School Diploma -

Bel Air High School
Sofia Valencia