Benjamin Caltrider
Mason
Summary
High-performing professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Quality Associate
Capital Steel & Wire
10.2018 - Current
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Actively participated in cross-functional problem-solving sessions, leveraging expertise in quality principles as well as strong analytical skills.
- Supported the development of a positive quality culture within the organization through continuous education and communication efforts.
- Maintained accurate records of all quality-related activities, ensuring compliance with regulatory requirements.
- Improved product quality by implementing rigorous inspection processes and providing feedback to production teams.
- Implemented process improvements based on data analysis, resulting in reduced defect rates and increased overall product quality.
- Contributed to successful ISO certification renewals by maintaining up-to-date documentation and demonstrating compliance during external audits.
- Championed Lean Six Sigma initiatives within the department, driving waste reduction efforts through process optimization and standardization techniques.
Assistant Manager/Safety Supervisor
Kamps Pallets
03.2016 - 09.2018
- Rotate through various positions such as dispatch, customer service, safety administrator and department supervisor.
- Developed strong working relationships with staff, fostering a positive work environment.
- Responsible to know, observe and enforce rules of conduct and safety at all times.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Volunteer/ On-call Firefighter, EMT
City of Potterville Fire Dept.
03.2016 - 09.2018
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Education
Associate of Applied Business - Business Management
Palomar College
San Marcos, CAEMT/Fire Certification - Fire Science
Palomar College
San Marcos, CAHigh School Diploma -
Valley Center High School
Valley Center, CA01-2005
Skills
- Communication proficiency
- Professionalism
Advanced Knowledge in Outlook, Microsoft Word and Excel
- Customer Service
- Multitasking
- Basic Healthcare Knowledge
Timeline
Quality Associate
Capital Steel & Wire
10.2018 - Current
Assistant Manager/Safety Supervisor
Kamps Pallets
03.2016 - 09.2018
Volunteer/ On-call Firefighter, EMT
City of Potterville Fire Dept.
03.2016 - 09.2018
Associate of Applied Business - Business Management
Palomar College
EMT/Fire Certification - Fire Science
Palomar College
High School Diploma -
Valley Center High School
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