Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Benjamin Campbell

Salem,OR

Summary

Enthusiastic customer service professional with expertise in productive communication and negotiation. Driven to provide superior quality customer experience in every interaction. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, revenue, and satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Charter Bus Driver

Royal Coach Tours
San Jose, CA
09.2023 - 07.2024
  • Enhanced passenger satisfaction by providing exceptional customer service and maintaining a clean, safe bus environment.
  • Increased on-time arrivals through efficient route planning and time management skills.
  • Reduced fuel consumption and maintenance costs by driving smoothly and following preventative maintenance schedules.
  • Ensured passenger safety with thorough pre-trip inspections and adherence to traffic laws.

Sales and Service Technician

Les Schwab Tires
Port Angeles, WA
08.2021 - 04.2023
  • Inspect and diagnose a wide variety of mechanical issues in relation to automotive wheels, tires, brakes, and suspension
  • Communicate all information gathered about vehicle to customers in a clear and consise manner, advise how to proceed foreward
  • Complete all necessary repairs in the safest and most efficient manner using a variety of equipment including hand, electric, and pneumatic tools, as well as hydraulic lifts and inventory/sales computer programs
  • Enssure cleanliness of work shop is maintained and all waste items are disposed of properly and in compliance with local regulations
  • Recieve weekly shipping deliveries and accurately log and unload cargo for the most efficient integration into the inventory

Front Desk Clerk

Sol Duc Hot Springs Resort
Port Angeles, WA
04.2021 - 10.2021
  • Greeted visitors and guests upon arrival, offered assistance, and answered all questions in relation to facilities and local amenities
  • Engaged in pleasant conversations while managing check-in and check out process, politely resolving all disputes and dissatisfactions as they arrive.
  • Accurately processed all transactions through hotel check ins, gift shop retail, and pool admittance.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained cleanlisness and stocking levels of lobby bathrooms and pool locker rooms.

Shuttle Bus Driver

Zephyr Cove Resort & Marina
Zephyr Cove, NV
08.2020 - 04.2021
  • Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
  • Drove a variety of busses to safely transport passengers over scheduled routes and authorized stops in both urban and alpine environments
  • Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
  • Used two way radios to effectively communicate with dispatch and other drivers to coordinate guest transportation
  • Politely and clearly answered all guest questions about our services and the local area

Shuttle Bus Driver

Aramark
Yosemite Valley, CA
04.2017 - 08.2020
  • Transported large volumes of passengers in dense traffic situations and inclement weather
  • Performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
  • Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
  • Communicated via two way radio with dispatch and other drivers to fascilitate guest transportation as efficiently as possible
  • Coordinated with other drivers to inform guests of conditions across the park in relation to current traffic and trail conditions

Education

Associate Of Arts And Sciences -

Tacoma Community College
Tacoma, WA
08.2014

High School Diploma -

Fife High School
Tacoma, WA
06.2014

Skills

  • Safety Standards
  • Communications Strategies
  • Operational Efficiency
  • Cash Register Operations
  • Billing Procedures
  • Company Standards
  • Conflict Resolution Techniques
  • Hardware Inventories
  • Customer Service and Assistance
  • Effective Customer Communication
  • Work Orders

Certification

California Class B CDL with Passenger and Air Brakes Endorsements


Student Pupil Activity Bus (SPAB) Certified

Timeline

Charter Bus Driver

Royal Coach Tours
09.2023 - 07.2024

Sales and Service Technician

Les Schwab Tires
08.2021 - 04.2023

Front Desk Clerk

Sol Duc Hot Springs Resort
04.2021 - 10.2021

Shuttle Bus Driver

Zephyr Cove Resort & Marina
08.2020 - 04.2021

Shuttle Bus Driver

Aramark
04.2017 - 08.2020

Associate Of Arts And Sciences -

Tacoma Community College

High School Diploma -

Fife High School
Benjamin Campbell
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