Benjamin Carswell
Shelby,NC
Summary
Accomplished Exterior & Roofing Project Manager with a proven track record at Carswell Construction & Restoration, adept in project planning and development, and fostering team collaboration. Demonstrated success in delivering projects on time, within budget, and to client satisfaction. Excelled in client relations and advanced problem-solving, ensuring over 90% customer satisfaction rates.
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
11
11
years of professional experience
Work History
Exterior & Roofing Project Manager
Carswell Construction & Restoration
09.2017 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
Owner
Ben Carswell Roofing
04.2014 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Education
High School Diploma -
Burns High School
Lawndale, NC05-2007
Skills
- Project planning and development
- Team collaboration
- Project tracking
- Client relations
- Work flow planning
- Advanced problem solving
- Budgeting and forecasting
- Document management
- Cost control
- Client rapport
- Meeting facilitation
- Financial administration
Accomplishments
- Improved customer satisfaction ratings by 50% by starting a customer review upon job completion.
- Saved the company thousands over seven years by implementing a successful productivity improvement plan within the roofing division.
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Limited Working
Interests
Horses, along with farming hold dear to my heart My entire life horses have been a huge escape for me from the everyday world As a father & husband I share many of the same interest with my family, such as horses, fishing, hunting, traveling and camping
Timeline
Exterior & Roofing Project Manager
Carswell Construction & Restoration
09.2017 - Current
Owner
Ben Carswell Roofing
04.2014 - Current
High School Diploma -
Burns High School
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