Benjamin Church
San Francisco,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pet Care Specialist
Independent Contractor
Bay Area
01.2022 - Current
- Developed and led enrichment activities such as walks, playtime, and grooming sessions to enhance pets' well-being and happiness.
- Built strong relationships with clients by providing exceptional care, clear communication, and personalized attention to pets during owners' absences.
- Demonstrated a deep love and understanding of animals, confidently handling dogs and cats of all sizes, breeds, and abilities, including those with special needs.
- Adhered to strict safety protocols when managing leashes, collars, and other equipment to ensure the safety of both pets and clients.
- Maintained a positive, enthusiastic attitude while delivering top-tier care, contributing to a welcoming environment for both pets and owners.
- Reliably attracted new clients through referrals and word-of-mouth, showcasing professionalism, trustworthiness, and dedication to exceptional service.
- Performed basic grooming duties such as brushing fur coats and trimming nails.
Professional Driver
Independent Contractor
San Francisco, USA
05.2016 - Current
- Greeted customers and provided them with information about the rideshare service.
- Fostered a welcoming environment, accommodating special requests when possible.
- Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
- Demonstrated flexibility in accommodating changes for improved client satisfaction.
- Consistently managed time effectively and efficiently.
- Secured, dependable performance in various settings.
- Upheld a professional demeanor and appearance, reinforcing the company's brand standards.
Scheduling Supervisor
Soiree Valet
San Francisco, USA
11.2010 - 12.2023
- Coordinated and managed employee schedules using Staffmate, ensuring optimal coverage and resolving conflicts efficiently.
- Monitored and adjusted staff assignments and break schedules to maintain workplace compliance and productivity.
- Oversaw logistics operations, including the safe management and precise tracking of luxury vehicles.
- Conducted safety training and ensured adherence to company policies and operational regulations.
- Maintained detailed records of employee performance, attendance, and scheduling adjustments to support seamless operations.
- Collaborated with management to propose staffing solutions and procedural improvements.
- Utilized the Microsoft Office Suite, including Excel and Teams, for reporting, communication, and operational updates.
- Delivered superior customer service by addressing client needs and fostering positive relationships.
- Onboarded and trained new employees on scheduling systems, company policies, and job responsibilities.
Education
High School Diploma -
Independence High School
San Francisco, CA01.2013
Skills
- Problem Solving
- Critical Thinking
- Time management
- Training and mentoring
- Workflow Management
- Handling Escalations
- Meticulous attention to detail
- Superior computer skills
- Focused on customer satisfaction
- Microsoft Office
- Word
- Excel
- Powerpoint
- Google Suite
- Slack and Teams
- Animal handling expertise
- Senior pet care
- Calendar coordination
- Schedule organization
- Staff management
Education
San Francisco, CA
Contact
228 Cordova Street San Francisco, CA 94112
Certification
CVS Health Call Center Customer Service Certificate from Coursera
References
References available upon request.
Timeline
Pet Care Specialist
Independent Contractor
01.2022 - Current
Professional Driver
Independent Contractor
05.2016 - Current
Scheduling Supervisor
Soiree Valet
11.2010 - 12.2023
High School Diploma -
Independence High School
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