Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Cockrill

Kansas City

Summary

Experienced Professional Golf Operations Specialist with a strong track record in managing golf facilities and caddie programs. Skilled in team leadership, customer service, and operational efficiency. Committed to achieving goals through collaboration and adaptability, known for exceptional problem-solving skills, strategic planning, and upholding high standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in working with both professional and amateur golfers to help with aspects of gameplay. Familiar with course and tour regulations, pace monitoring and high level green reading.

Overview

15
15
years of professional experience

Work History

Top National Sales Agent

Safe Haven Security Services LLC
07.2024 - Current
  • Leader in selling ADT Security along with many other home devices and needs in a B2B and B2C environment. Partnered with the nations largest homebuilder to close thousands of deals per year. Owned the customer relationship and built trust among my clients to guide post installation and service requests.
  • Manage a book of business with assigned leads daily
  • Provide excellent customer service along with the sales aspect to every homeowner I come in contact with
  • Attend morning meetings and trainings weekly to further my career growth
  • Ensure sales quotas are met and exceeded on a weekly and quarterly basis
  • Currently ranked #1 YTD in sales performance and production out of 60 team members
  • Was ranked top 10 least quarter in sales performance / have met and exceeded sales quotas monthly
  • Sales conversion has been above 50% every month / target goal is 45%

Ecommerce Sales Director

Mercedes-Benz
01.2021 - 07.2024
  • As director of ecommerce, orchestrate all aspects of the ecommerce strategy for a brand. Deploy sales, marketing, technology, and management expertise to develop a plan that delivers a superior brand and shopping experience for customers. Responsible for working with the sales managers and sales consultants in order to maximize sales department revenue.
  • Monitor all Internet leads from our website, dealer, manufacturer and third party sites including the distribution all internet leads to sales staff appropriately
  • Manage our online marketing initiatives, successfully implementing innovative strategies to generate more business opportunities
  • Analyze the business to determine shortfalls and develop action plans to improve performance of internet related sales
  • Participate in training directives from the manufacturer or dealership on monthly, quarterly, and yearly training directives
  • 4 Months after arriving with Mercedes-Benz KC, we set a sales record for not only sales conversion with online leads but also a gross sales record.
  • Led my BDC team in the other Aristocrat locations with monthly sales and also yearly goals. I was top ranked in both categories

Golf Operations Manager/Caddie Master

Hazeltine National Golf Club
03.2017 - 11.2020
  • As Golf Operations Manager, acts as a member of the Professional Staff, and the leader of the Outside Golf Operations Team in the management of the day to day outside golf operations of the facility. Managed all Caddie Operations, and worked closely with the Head Golf Professional to accomplish short and long term goals.
  • Caddie Operations
  • Managed and organized the caddie schedule.
  • Communicated with the membership regarding caddie policies and fee schedule
  • Assigned loops to caddies, while satisfying member requests.
  • Ensured caddie round tracking was accurate, and matches payroll
  • Facilitated all awards banquets for caddie achievements and recognition.
  • Hosted monthly clinics for new caddie training and veteran caddie workshops.
  • Ensured special guest VIP's were taken care of personally and caddied for most of them.

Head Assistant Golf Professional

Pueblo Country Club
03.2014 - 11.2016
  • Golf Operations
  • Managed the Golf Operations staff in all aspects of the operation. bag room, practice facility, golf cart and caddie areas
  • Assisted in the promotion, planning, organization and execution of the highest quality golf events for members, guests and outside entities
  • Assisted with all opening and closing procedures

First Assistant Golf Professional

Oasis Country Club
10.2010 - 12.2013
  • Daily pro shop duties:
  • Provide excellent customer service, interacting with 400+ members and guests to ensure the highest quality of service and representation of the golf club.
  • Sales and merchandising in the pro shop.
  • Manage the tee sheet, set up and score weekly men's and ladies' club events.
  • Facilitate private junior and member golf lessons.
  • Manage pace of play and outside staff.

Education

Bachelor of Arts - Marketing

University of Northern Colorado
Greeley, CO
01.2009

Skills

  • Service excellence

  • Skilled in management

  • Business growth

  • Sales Management

  • Client relations

  • Resilience under pressure

  • Sales presentations

  • Networking

  • Adaptability to change

  • Objection handling

  • Staff training and development

  • Merchandising strategies

  • Scheduling and rostering

  • Equipment management

  • Tournament organization

  • Golf rules expertise

  • Tournament operations

  • Membership relations

  • Leading teams

  • Controlling costs

  • Recruiting expertise

  • Motivating teams

  • Conflict resolution

Timeline

Top National Sales Agent

Safe Haven Security Services LLC
07.2024 - Current

Ecommerce Sales Director

Mercedes-Benz
01.2021 - 07.2024

Golf Operations Manager/Caddie Master

Hazeltine National Golf Club
03.2017 - 11.2020

Head Assistant Golf Professional

Pueblo Country Club
03.2014 - 11.2016

First Assistant Golf Professional

Oasis Country Club
10.2010 - 12.2013

Bachelor of Arts - Marketing

University of Northern Colorado

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