Benjamin Cook
Broadway,VA
Summary
Dynamic Assistant Manager at Regal Cinemas with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and project management. I strive for a friendly and exciting workplace. Adept in system and technology troubleshooting and problem solving. Committed to fostering a positive work environment while driving results.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Regal Cinemas
Harrisonburg, VA
05.2024 - Current
- Assisted in daily operations, ensuring optimal customer service and satisfaction.
- Coordinated employee schedules to enhance operational efficiency and coverage.
- Implemented training programs for new staff, improving onboarding process effectiveness.
- Monitored inventory levels, facilitating timely restocking of concession supplies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Preformed regular maintenance and troubleshooting on business critical equipment.
Floor Staff Member
Regal Cinemas
Harrisonburg, VA
04.2022 - 05.2024
- Provided exceptional customer service during busy movie screenings.
- Assisted in maintaining cleanliness and organization of theater facilities.
- Operated point-of-sale systems accurately for ticket and concession sales.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
Sales Associate
Save A Lot
Mount Jackson, VA
04.2019 - 06.2021
- Provided exceptional customer service, addressing inquiries and ensuring satisfaction.
- Assisted in inventory management, maintaining stock levels and organizing product displays.
- Operated POS systems efficiently, processing transactions accurately and swiftly.
- Trained new associates on sales techniques and store procedures to enhance team performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Stonewall Jackson High School
Quicksburg, VABachelor in Integrated Science And Engineering - Computational Science
James Madison University
Harrisonburg, VA05.2026
Associate of Science - Computer Science
Laurel Ridge Community College
Fairfax, VA05.2023
Skills
- System troubleshooting
- Network troubleshooting
- IP addressing
- Coding
- Testing and debugging
Networking:
Programming:
- Technical consulting
- Customer service
- Team leadership
- Decision-making
- Problem-solving
Assistant Manager:
Team leadership
Decision-making
Coding
Testing and debugging
Project management
Object-oriented programming
Coding standards
Network security
Scripting languages
Performance testing
Network troubleshooting
IP addressing
Network configuration
Routing protocols
System administration
Phishing awareness training
Software vulnerability scanning
Vulnerability assessment
System troubleshooting
Timeline
Assistant Manager
Regal Cinemas
05.2024 - Current
Floor Staff Member
Regal Cinemas
04.2022 - 05.2024
Sales Associate
Save A Lot
04.2019 - 06.2021
High School Diploma -
Stonewall Jackson High School
Bachelor in Integrated Science And Engineering - Computational Science
James Madison University
Associate of Science - Computer Science
Laurel Ridge Community College