Summary
Overview
Work History
Education
Certification
Awards
Extracurricular Activities
Timeline
Generic

Benjamin Cruz

Metairie,LA

Summary

I'm a detail-oriented pro who's great at solving problems and juggling multiple tasks. When things get tough, I stay calm and focused, and I'm always ready to go the extra mile to make sure our guests feel welcome and happy. From managing reservations and seating customers to keeping things clean and tidy, I'm committed to providing the best possible experience for everyone who walks through our doors.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Lowe’s
05.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Host

Domenica
05.2023 - 07.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

HOST

Dauphin's
02.2022 - 05.2023
  • Escorted guests to proper tables or offered open seating options in bar and patio areas
  • Helped FOH team members, maintaining positive working relationships
  • Supported servers and bussers through high-volume shifts with food running and table clearing
  • Distributed, collected, and organized printed menus
  • Answered phone calls to take reservations and address guest questions and concerns

Education

HIGH SCHOOL DIPLOMA -

Chickasaw High School
Chickasaw, AL
05.2023

Certification

  • NCCER
  • Microsoft Word
  • Microsoft PowerPoint

Awards

  • Bronze Presidential Volunteer Service Award
  • Silver Presidential Volunteer Service Award
  • Silver SkillsUSA Awards

Extracurricular Activities

JROTC Photography Manufacturing And Fitting Prosthetic Legs On Amputees

Timeline

Customer Service Associate

Lowe’s
05.2024 - Current

Host

Domenica
05.2023 - 07.2024

HOST

Dauphin's
02.2022 - 05.2023

HIGH SCHOOL DIPLOMA -

Chickasaw High School

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Benjamin Cruz