Benjamin Cruz
Jacksonville
Summary
Dynamic leader and problem-solver with a history at Fed Ex Express, skilled in relationship building and vulnerability assessment. Excelled in streamlining operations, enhancing safety protocols, and leading teams to exceed performance goals. Proven ability in coaching and implementing effective security measures, driving significant improvements in efficiency and compliance.
Fantastic critical thinker with great memory and efficiently organize vast amounts of data.
Overview
3
3
years of professional experience
Work History
Team Leader
Fed Ex Express
03.2022 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Observed packing operations to verify conformance to specifications.
Dangerous Goods Specialist
Fed Ex Express
08.2022 - Current
- Created and maintained compliant work environment.
- Kept informed regarding pending industry changes, trends or best practices.
- Developed and implemented corrective action plans for non-compliance issues.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Warned violators of infractions or penalties.
- Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
- Completed field checks to verify licenses and permits for various business.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
Package Handler
Fed Ex Express
10.2021 - Current
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Communicated with supervisors about delays or other issues with shipments.
- Stored and secured packages in designated areas to prevent damage and theft.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
Bachelor of Science - Information Technology
Univ
Jacksonville, FL05-2025
Skills
- Complaint resolution
- Relationship building
- Cryptography
- Vulnerability assessment
- Threat analysis
- Intrusion detection
Timeline
Dangerous Goods Specialist
Fed Ex Express
08.2022 - Current
Team Leader
Fed Ex Express
03.2022 - Current
Package Handler
Fed Ex Express
10.2021 - Current
Bachelor of Science - Information Technology
Univ
Similar Profiles
Robert ForceRobert Force
Team Leader - Memphis HUB at Fed Ex ExpressTeam Leader - Memphis HUB at Fed Ex Express
Art ScottArt Scott
Tracker Trailer Driver at Fed Ex ExpressTracker Trailer Driver at Fed Ex Express
Hunter BlankenbecklerHunter Blankenbeckler
Courier at Fed Ex ExpressCourier at Fed Ex Express