Benjamin Cubitt
Woodstock,GA
Summary
Detail-oriented Technical Support Analyst with a strong background in troubleshooting and resolving complex technical issues. Over 5 years of experience in optimizing IT systems, providing exceptional customer service, and facilitating seamless technology integration. Skilled in Nexthink analytics, Agile methodologies, and incident management. Adept at working in fast-paced environments, collaborating with cross-functional teams, and ensuring high levels of customer satisfaction. Seeking to leverage technical expertise and problem-solving skills in a dynamic Technical Support Analyst role.
Overview
5
5
years of professional experience
Work History
Business Development Coordinator
The Sketch Effect
03.2024 - Current
- Generated new business with marketing initiatives and strategic plans.
- After onboarding period beat established sales team month over month
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Executed calling campaigns targeting direct end-user prospective accounts.
- Developed business pipeline using cold and warm techniques.
- Established and maintained strong relationships with key clients and stakeholders.
- Coordinated and implemented marketing campaigns to generate leads and promote services.
- Analyzed sales data to optimize performance and drive revenue growth.
Senior Business Development Representative
Wind River Systems
01.2023 - 03.2024
- As a Business Development Representative (BDR) at Wind River, I specialize in the Aerospace and Defense (A&D) industry, where I play a pivotal role in driving growth and fostering strategic partnerships
- Leveraging my expertise in A&D technologies, I excel in identifying and pursuing new business opportunities, connecting with key stakeholders, and effectively communicating the value of Wind River's cutting-edge solutions
- I thrive in dynamic environments, utilizing my proactive approach and industry insights to contribute to the success of both Wind River and our valued clients in the ever-evolving landscape of A&D
- Let's connect and explore how we can collaborate to shape the future of technology in the Aerospace and Defense sector.
Business Development Representative
Wind River Systems
01.2021 - 03.2023
- As a Business Development Representative (BDR) at Wind River, I specialize in the Aerospace and Defense (A&D) industry, where I play a pivotal role in driving growth and fostering strategic partnerships
- Leveraging my expertise in A&D technologies, I excel in identifying and pursuing new business opportunities, connecting with key stakeholders, and effectively communicating the value of Wind River's cutting-edge solutions
- I thrive in dynamic environments, utilizing my proactive approach and industry insights to contribute to the success of both Wind River and our valued clients in the ever-evolving landscape of A&D
- Let's connect and explore how we can collaborate to shape the future of technology in the Aerospace and Defense sector.
Nexthink Analyst/Team Agile Facilitator
WestRock
11.2019 - 07.2021
- Experienced Nexthink Analyst and Agile Facilitator with a proven track record of optimizing digital workplaces and driving agile transformations
- I bring a dynamic skill set that combines technical expertise in Nexthink analytics and administration with a passion for facilitating Agile methodologies within cross-functional teams
- Handled coordination of Sev-1 incidents company wide as a Major Incident Manager
- My commitment to fostering collaboration, transparency, and continuous improvement has contributed to the success of diverse projects in the IT domain.
Migration Support Team Supervisor
WestRock
04.2019 - 11.2019
- Manage team providing tier 2 & 3 support to users migrating from newly acquired companies to Westrock accounts (Active Directory and Mailbox migration).
Education
Certificate -
Professional Scrum Master I
01.2024
Bachelor of Arts in Applied Computer Science -
Kennesaw State University
Kennesaw, Georgia01.2016
Skills
- SCCM
- Scrum Master
- Agile Methodologies
- Azure DevOps Services
- Nexthink Experience
- Project Management
- Major Incident Management
- Root Cause Analysis
- Operating Systems
- Software troubleshooting
- Windows
- Computer Science
- Leadership
- Customer service
- Service Now
- Spanish
- Help desk
- Citrix
- Automotive Repair
Timeline
Business Development Coordinator
The Sketch Effect
03.2024 - Current
Senior Business Development Representative
Wind River Systems
01.2023 - 03.2024
Business Development Representative
Wind River Systems
01.2021 - 03.2023
Nexthink Analyst/Team Agile Facilitator
WestRock
11.2019 - 07.2021
Migration Support Team Supervisor
WestRock
04.2019 - 11.2019
Certificate -
Professional Scrum Master I
Bachelor of Arts in Applied Computer Science -
Kennesaw State University
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