Benjamin Cuevas
Glendale,AZ
Summary
Objective is to learn new skills and advance in the IT field.
Over four years of active-duty service and telecommunications expert with training and experience in unit-level maintenance on multichannel, line-of-sight, and communication security (COMSEC) devices. Adept with satellite transmission terminal (STT) in conjunction with a high-capacity line of sight (HCLOS) shelter to provide stationary and mobile communication services. Encrypted network administrator and information management officer with a dedication to fast and reliable service. Help desk technician both in the Army and on the civilian side providing crucial lifesaving communications assistance. Versatile Field Support Representative skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Support Representative
General Dynamics Mission Systems
03.2023 - 11.2023
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Followed safety procedures to avoid injuries in field .
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical and electrical systems on over 100 pieces of equipment.
Technical Service Specialist II
General Dynamics Mission Systems
11.2018 - 03.2023
- Support Rescue 21, the Coast Guard's command, control, and direction finding system
- Provide system configuration, issue resolution, escalation, documentation, software patching, and imaging
- Assist with level two IT Network support and some third level with the guidance of Systems Engineers
- Troubleshoot and determine the root cause of issues
- Operate in-house and third party applications and software tools to assist with day to day functions and multi-tasking
- Provide user account creation and management
- Work with colleagues, ISPs, power companies, contractors, and USCG.
25Q Line Of Sight(LOS), Command Post Node Operator(CPN), User/Workstation Administration, Information Assurance Officer(IMO), and Enhanced Trusted Agent(ETA)
U.S Army
05.2015 - 11.2018
- Provided communications support for over 400 personnel
- Programmed Routers and Switches to establish secure and unsecure networks
- Operate and maintain GATR Ball System
- Operate and Maintain L3 Cheetah II VSAT
- Set up VOIP and data
- Maintain a CPN and STT with minimal network outages
- Create and manage user accounts
- Run and set up Fiber Optic and Coaxial cabling
- Use and troubleshoot Microsoft Office
- Install and run CAT5 cable
- Reimage workstations
- Software installation and patches
- Manage Video Teleconferences
- Resolve Remedy tickets
- Deployed to Syria from August 2017 to May 2018.
Integrity Staffing Solutions
10.2014 - 05.2015
- Verify virtual and physical inventory match
- Assure product is free of damage
- Manage Inventory Sheets
- Meet time constraints
- Organize products on shelves
- Loss and Prevention.
Education
High School Graduate -
Southwest Leadership Academy (formally Mission Academy)
Phoenix, AZSkills
- Customer Service
- Client Relations
- Team Collaboration
- Cross-functional Coordination
- Issue Resolution
- Escalation Handling
- Inventory Management
- Network Configuration
- Hardware Maintenance
- System Diagnostics
- Technical Troubleshooting
Certification
CompTIA Security
Technical Skills And Qualifications
- Active Security Clearance
- Repair/install
- Bilingual (English and Spanish)
- Leadership experience
- Encrypted network
- Cable management
- Server/Desktop admin & installation
- Account management
- Training skills
- Oracle CRM User
- Tailwind Enterprise
- Spectrum
- Microsoft Active Directory
- Desktop Imaging
- Hardware/Software installation
Training
Structured Self Development Army PKI ETA training Cyber Security fundamentals Cisco Routing MOS 25Q Very Small Aperture Terminal (VSAT) GATR Systems
Timeline
Field Support Representative
General Dynamics Mission Systems
03.2023 - 11.2023
Technical Service Specialist II
General Dynamics Mission Systems
11.2018 - 03.2023
25Q Line Of Sight(LOS), Command Post Node Operator(CPN), User/Workstation Administration, Information Assurance Officer(IMO), and Enhanced Trusted Agent(ETA)
U.S Army
05.2015 - 11.2018
Integrity Staffing Solutions
10.2014 - 05.2015
High School Graduate -
Southwest Leadership Academy (formally Mission Academy)
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