Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Benjamin Davis

Mattydale

Summary

Dynamic Accounts Receivable Coordinator with a proven track record at Rapid Response Monitoring Services. Expert in invoice reconciliation and creative problem-solving, I led teams to enhance productivity and accuracy. Recognized for exceptional customer relations, I thrive in high-pressure environments, ensuring compliance and fostering positive client interactions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Accounts Receivable Coordinator

Rapid Response Monitoring Services
Syracuse
03.2024 - 06.2025
  • Reviewed tasks completed by team members for accuracy
  • Established written procedures for team to ensure tasks are completed reliably
  • Delegated work assignments to team members to maximize team productivity

Tax Specialist

Rapid Response Monitoring Services
Syracuse
03.2022 - 03.2024
  • Evaluated invoices to ensure tax was accurately applied
  • Prepared monthly, quarterly, and annual tax forms for filing
  • Completed research tasks related to new legislation

Billing Specialist

Rapid Response Monitoring Services
Syracuse
01.2019 - 03.2022
  • Fielded customer account inquiries with efficiency, responsibility, and accuracy
  • Reconciled invoices, making sure applicable services were accurately rebilled to customers
  • Maintained positive working relationships with ongoing customers

Operations Supervisor

Rapid Response Monitoring Services
Syracuse
03.2016 - 01.2019
  • Resolved escalated contacts with customers with poise
  • Performed monthly performance reviews for team members and administered discipline
  • Answered questions from team members with focus on enhancing knowledge

Elite Team Specialist

Rapid Response Monitoring Services
Syracuse
01.2015 - 03.2016
  • Handled specialized customer accounts with a high degree of accuracy
  • Effectively dealt with stressful situations in a team environment
  • Recognized for job performance by winning Operations Specialist of the year for 2015

Operations Specialist

Rapid Response Monitoring Services
Syracuse
03.2014 - 01.2015
  • Assisted customers and answered technical questions
  • Processed incoming and outgoing calls with a focus on attention to detail
  • Reported issues to management to ensure they are addressed promptly

Education

Bachelor of Science - Criminal Justice

SUNY Brockport
Brockport, NY

Bachelor of Science - Political Science

SUNY Brockport
Brockport, NY

Skills

  • Creative problem-solving
  • Team leadership
  • Adaptability
  • Critical thinking
  • Interpersonal communication
  • Microsoft Office proficiency
  • Invoice reconciliation
  • Attention to detail
  • Cash application
  • Customer relations
  • Debt collection
  • Aging report creation

Certification

  • Master Microsoft Excel, LinkedIn Feb 2024
  • Master Microsoft Word, LinkedIn Nov 2023

Timeline

Accounts Receivable Coordinator

Rapid Response Monitoring Services
03.2024 - 06.2025

Tax Specialist

Rapid Response Monitoring Services
03.2022 - 03.2024

Billing Specialist

Rapid Response Monitoring Services
01.2019 - 03.2022

Operations Supervisor

Rapid Response Monitoring Services
03.2016 - 01.2019

Elite Team Specialist

Rapid Response Monitoring Services
01.2015 - 03.2016

Operations Specialist

Rapid Response Monitoring Services
03.2014 - 01.2015

Bachelor of Science - Criminal Justice

SUNY Brockport

Bachelor of Science - Political Science

SUNY Brockport

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