Bianca White
Dallas,TX
Summary
Experienced professional seeking a career opportunity to utilize extensive knowledge and expertise for making valuable contributions to company success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Accounts Receivable Coordinator
VCM, Inc.
Dallas, TX, US
08.2024 - Current
- Accounts receivable tasks for all HOA communities:
- Assisted homeowners with statement questions, collections inquiries, missing payment questions, payment plan requests, processing fee waiver requests, reversed inaccurate charges, received payments, applied payments to the owners account and answering any other questions
- Generated and sent homeowner statements
- Assisted with applying necessary fees
- Processed returned payment charges
- Worked with lawyers on accounts in collection status
- Uploaded all collections documentation to homeowner files
- Researched over payments and reimbursed owners as necessary
- Create Executive notes which is a detailed summary of each delinquent account to be presented at the Board meetings
- I also completed AR onboarding tasks for new HOA communities
Operations Supervisor, Accounts Payable, Account Receivable, HOA Portfolio Administrative Assistant
SBB Community Management
Dallas, TX, US
07.2021 - 08.2024
- Operations Supervisor (Promotion):
- Manage the day-to-day operations of the Architectural Control department and the Compliance department
- Managing staff: interviewing possible candidates, training new hires, creating and managing schedules, and helping resolve employee issues, monthly one-on-ones, PTO approvals, time clock review, expense report review and approval
- Implementing procedures: developing and implementing operational policies and procedures that comply with company standards
- Monitoring workflow: analyzing key performance metrics to identify areas for improvement
- Collaborating with other departments: help enhance overall efficiency and productivity
- Reporting findings: Reporting to upper management as needed
- Accounts Payable (Promotion):
- Created a process for managing and paying all utilities for over 150 homeowners associations
- Created a master Excel spreadsheet to track the account numbers, meter numbers, service addresses and login credentials for each utility account
- Reached out to utility companies to update account records, request access to accounts and create login credentials
- Set up each account on auto pay
- Ensured that each utility bill was set up to be mailed to our corporate location for accounting purposes
- Assisted with manually posting homeowner payments to their accounts
- Scanned checks into the check scanner to be posted to the HOA accounts
- Documented homeowner accounts as necessary
- Paid invoices in the system
- Assisted with researching missing payments to vendors and missing homeowner payments
- Printed in-office checks for rush payments to vendors
- Accounts Receivable:
- Assisted with all accounts receivable tasks for communities in assigned portfolio:
- Assisted homeowners with statement questions, collections inquiries, missing payment questions, payment plan requests, processing fee waiver requests, reversed inaccurate charges and answering any other questions
- Generated and sent homeowner statements
- Assisted with applying necessary fees
- Processed returned payment charges
- Worked with lawyers on accounts in collection status
- Uploaded all collections documentation to homeowner files
- Researched over payments and reimbursed owners as necessary
- Administrative Assistant:
- Worked closely with several community managers to assist with managing the communities while providing next level customer service to homeowners in assigned portfolio
- Created and updated digital files in the system to maintain current, accurate and compliant documentation
- Sorted, opened and routed incoming correspondence and deliveries to assist managers in responding quickly to homeowners
- Assisted managers in all aspects of business operations
- Assisted homeowners with all inquiries and requests
- Created detailed and accurate association meeting documents including homeowner packets for Annual meetings
- Attended annual meetings, assisted with homeowner sign-in, documented meeting minutes, tallied votes and assisted the manager with various meeting tasks
- Created check requests to pay vendors for homeowner events
Cashier, Office Administrator, Accounting
Geomet Reyclers
Farmers Branch, TX, US
09.2019 - 01.2021
- A variety of tasks, including accounting, customer service, and general administrative support
- Accounting: Enter cash receipts, balance cash drawers, and record amounts received
- Customer service: Provide friendly and courteous service, greet customers, and resolve complaints
- Administrative support: Answer phones, direct walk-in traffic, manage voicemail and process mail
- A variety of accounting tasks: posting received check payments in the system, allocating received payments to invoices and adjusting balances owed
Captioning Specialist
Captel
Arlington, TX, US
12.2018 - 09.2019
- Assisted with calls by captioning and relaying information
- Used professional communication skills to deal with delays, call problems and other technical issues
- Listened to audio to produce captions for individuals with hearing disabilities, such as deafness
Contract Administrator, Settlements, Export
Gold Metal Recyclers
Dallas, TX, US
01.2013 - 06.2017
- Managing contracts, involving the purchase and sale of scrap metals
- A liaison between internal buyers and customers
- Contractor relations: Acting as a point of contact between customers and department staff
- Contract records: Establishing and maintaining contract records in agency databases
- Contract preparation: Preparing and revising contracts, contract amendments, and other documentation
- Compared shipping tickets with receiving tickets, checked for material or pricing discrepancies, worked with buyers on pricing discrepancies, worked with yard staff on material discrepancies, priced material loads using contracts and notified customers of any changes
- Creating documentation: created purchase tickets, invoices, bill of ladings and contracts
- Pricing invoices: Using contracted pricing, priced invoices
- Exports: prepared documentation for scrap shipments traveling to other countries via ship
- Prepared ocean bill of ladings, processed CCIC documentation when necessary , created invoices which included converting weight totals and processed bank paperwork for payments on each shipment
Contract Administrator - Pricing Team
Commercial Metals Co
Las Colinas, TX, US
07.2008 - 12.2012
- Managing contracts involving the purchase and sale of scrap metals
- A liaison between internal buyers and customers
- Contractor relations: Acting as a point of contact between clients and department staff
- Contract records: Establishing and maintaining contract records in agency databases
- Creating purchase orders and invoices: Using contracted pricing creating purchase orders and invoices
- Contract review: Reviewing client pick up tickets and documentation for compliance with contract terms and conditions
- Inventory Management: Keeping inventory of pick up tickets, sending pick up ticket books to clients, ordering pick up tickets
Senior Teller
Capital One Bank
Dallas, TX, US
10.2006 - 07.2008
- Training new tellers: to improve customer service and transaction accuracy
- Other tasks: Maintaining cash drawers, investigating discrepancies, accessing vaults, and maintaining ATMs
Commercial Teller
1st International Bank
Bedford, TX, US
01.2004 - 10.2006
- Handle various transactions for customers, including processing deposits, withdrawals, and loan payments
Education
High School Diploma -
Moises E. Molina High School
Dallas, TX06.2002
Skills
- Word
- Excel
- Citrix
- Proofreading
- Accounts Payable
- Accounts receivable
- ROM
- Microsoft Windows
- Microsoft Outlook
- Writing skills
- Communication skills
- Microsoft Office Suite
- Organizational skills
- Microsoft Word
- Attention to Detail
- Problem Solving
- Cash Handling
- Leadership
- Time Management
- Conflict Resolution
- Strategic Planning
- Adaptability
- Staff Management
- Customer Service
- Contract Management
- Data Entry
- Invoicing
- Vantaca
- Purchase Orders
- Analysis skills
- Accounting software
- Account reconciliation
- Front desk
- Clerical experience
- Inventory management
- Exponent HR
- BRASS
- Payment tracking
- Microsoft office
- Invoice processing
- Cash application
- Credit management
- Collection strategies
- Collections experience
- Customer relations
- Financial records and reporting
- Cash management
- Staff management
- Account analysis
- Financial reporting
- Transaction processing
- Statement preparation
- Account updating
- Collections expertise
- Report reviewing
- Payment schedule determination
- Deposit verification
- Debt collection
- Aging report creation
- Invoice statements
- Work assignment coordination
- Aging balance management
- Auditing support
- Research skills
- Billing automation
- Payment reviewing
- AR reporting
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer service management
- Relationship building
- Phone and email etiquette
- Employee supervision
- Documentation and recordkeeping
- Team building
- Data entry
- Handling complaints
- Task prioritization
- Office management
- Self motivation
- Coaching and mentoring
- Administration and operations
- Interpersonal skills
- Conflict resolution
- Recruitment and hiring
- Operations management
- Scheduling and calendar management
- Goal setting
- Risk assessment
- Professionalism
- MS office suite
- Motivational leadership
- Schedule management
- Staff training
- Staff development and training
- Staff motivation
- Time management abilities
- Continuous improvement
- Project management
- Written communication
Certification
Manager360 Leadership System Certification, 07/01/24, The Manager360 certification is a training program that teaches people management skills through a flexible framework that can be customized to a team's needs.
Assessments
- Attention to detail, Proficient, 07/01/24
- Spreadsheets with Microsoft Excel, Proficient, 06/01/21
- Food service: Customer situations, Proficient, 07/01/24
- Customer focus & orientation, Completed, 08/01/22
- Customer focus & orientation, Proficient, 07/01/24
- Administrative assistant/receptionist, Proficient, 06/01/21
- Retail customer service, Proficient, 08/01/22
- Customer service, Proficient, 08/01/22
Accomplishments
Nominated for CAI’s 2023 Supporting Staff Member of the Year
Winner of the SBB Community Management’ Golden Giraffe Award
Timeline
Accounts Receivable Coordinator
VCM, Inc.
08.2024 - Current
Operations Supervisor, Accounts Payable, Account Receivable, HOA Portfolio Administrative Assistant
SBB Community Management
07.2021 - 08.2024
Cashier, Office Administrator, Accounting
Geomet Reyclers
09.2019 - 01.2021
Captioning Specialist
Captel
12.2018 - 09.2019
Contract Administrator, Settlements, Export
Gold Metal Recyclers
01.2013 - 06.2017
Contract Administrator - Pricing Team
Commercial Metals Co
07.2008 - 12.2012
Senior Teller
Capital One Bank
10.2006 - 07.2008
Commercial Teller
1st International Bank
01.2004 - 10.2006
High School Diploma -
Moises E. Molina High School