Benjamin Durgam
Gaithersburg,Maryland
Summary
Experienced business professional with a track record of delivering optimal results and value in high-growth environments. Skilled in developing and implementing business strategies, overseeing financial performance, and managing internal and external communications. Proficient in planning and monitoring key metrics for day-to-day operations, making key decisions for product timelines, and resolving problematic situations. Exceptional communication, presentation, and interpersonal skills with a knack for quickly grasping new concepts.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Product Analyst
Freddie Mac (US Tech Solutions)
10.2022 - 12.2022
- Gathered requirements, designed process/data flows and technical specifications, and performed business analysis to translate business requirements into technical requirements and define project objectives.
- Analyze large datasets to draw valid conclusions and present insights in visual or written format
- Partnered with the Team Development Lead to create project/process specifications, ensuring that the development process aligned with the overall project goals and objectives.
Senior Product Analyst
Freddie Mac (Technology Ventures)
03.2021 - 06.2022
- Defined future state business architecture framework by analyzing current state framework
- Documented user stories, business rules, and use cases based on requirements analysis
- Contributed to technical requirements and specifications for application development
- Assisted development leads in defining process flows, task priorities, and business value measurement parameters
- Collaborated with upper management to drive strategy and implement new processes
Senior Product Analyst
Fannie Mae (Ampcus Inc.)
08.2020 - 02.2021
- Analyzed market data to develop effective marketing strategies for products
- Defined future state business architecture framework by analyzing current state framework
- Collaborated with upper management to drive strategy and implement new processes
- Utilized metrics to continually improve company products
- Led efforts to identify and solve problems across various functions
- Collaborated with business relationship managers, product owners, adoption leads, and development teams to implement customer change requests and enhance product functionality
- Worked closely with development and testing teams to implement customer change requests
- Captured current state process flows and high-level requirements by engaging with business clients
Product Owner
Bright MLS
10.2018 - 08.2020
- Supported migration of on-prem applications to AWS Cloud through analysis and expertise
- Interacted directly with customers to manage project requirements and ensure timely and accurate response to inquiries.
- Ensured all internal and external stakeholder requirements were captured by creating comprehensive features and user stories
- Used excellent interpersonal and communication skills to handle complex technical discussions and communicate with less experienced team members or non-technical audiences.
- Coached team on Agile and Scrum principles, ceremonies, and adoption of JIRA
- Managed internal and external team communications in collaboration with Marketing, Communications, and Training teams
- Managed a Scrum team of 15 members in the Scaled Agile Framework (SAFe)
Senior Business Consultant
Freddie Mac (Allegiance Advisory Group)
08.2016 - 08.2018
- Aligned strategic decisions with long-term objectives by developing effective business plans
- Organized and executed business projects at client site according to client specifications
- Managed product backlog, defined product roadmap, conducted impact analysis, and carried out mitigation plans to advise the Director of Strategic Initiatives on Product Management
- Created future state requirements for integration of STACR and ACIS transactions with new Credit Risk Transfer platform, which offsets credit risk from U.S. taxpayers to private investors
- Fast-tracked requirements gathering for credit risk transfer initiative by collaborating with primary decision-makers from Business, Operations, and Product
- Facilitated feature and user story grooming sessions with Product Owner and agile team on release train to ensure adequate prioritization and readiness for delivery.
Lead Business Analyst
Federal Hill Consulting
09.2015 - 09.2016
- Documented business requirements from regulatory compliance stakeholders
- Managed backlog by creating features that defined business objectives and benefits for implementing State Regulatory Registry (SRR) platform
- Facilitated user story grooming sessions with business and technical teams, providing support throughout development and testing
- Oversaw end-to-end implementation of SRR platform in Salesforce, ensuring timely and high-quality delivery of the project
Senior Business Systems Analyst
Fannie Mae
11.2012 - 07.2015
- Led and provided subject matter expertise on securitization applications to integrate with the Common Securitization Platform.
- Conducted business and technical analysis for single-family applications involved in loan issuance, bond administration, disclosures, and master servicing to create a new securitization platform.
- Gathered and documented business and technical requirements for single-family loan origination and delivery systems, utilizing industry standards such as MISMO and SWIFT.
- Analyzed the logical architecture of the existing metadata system to determine the target metadata system architecture for the new securitization platform.
- Facilitated user story grooming sessions with the agile team to clarify requirements.
- Worked closely with external Big 4 vendor partners to analyze portfolio data and create executive presentations and reports.
Business Systems Analyst
Financial Industry Regulatory Authority Inc. (FINRA)
01.2010 - 01.2012
- Captured business requirements for financial regulatory applications including NMLS, PROCTOR, CEAT, and LMS.
- Facilitated user story grooming sessions with Agile team to ensure requirements were clear and actionable.
- Provided ongoing business and technical support for business operations applications.
Associate Configuration Manager
BoxTone Inc.
01.2009 - 06.2009
- Configured, tested and deployed scalable software products.
Education
Master of Arts -
Reformed Theological Seminary
McLean, VA2023
Bachelor of Arts -
University of Maryland - Baltimore County
Baltimore, MD2008
Skills
- Strategic & Operations Planning
- Project Management
- Product Development & Planning
- Budget Management
- Business Development & Competitive Analysis
- Process Improvement & Analytical Skills
- Global Business Planning & Vendor Management
- Strong Interpersonal Skills & Communication
- Critical Thinking & Problem Solving
- Time Management & Attention to Detail
- Client Relationship Management & Innovation
- Leadership & Management Skills
Certification
- Certified Scrum Product Owner (2023)
- Pragmatic Foundations (2020)
- SAFe Agile Practitioner (2020)
- Certified Scrum Master (2015)
Technical Skills
- Programming languages: C, C++, Java, Python, Ruby
- Data formats: XML, CSV, HTML, JSON
- Web services: REST, SOAP, Cucumber, Gherkin
- Productivity tools: MS Office Suite, SharePoint
- Project management tools: Jira, Confluence, VersionOne, Rally, DOORS
Additional Information
- Member of Sigma Alpha Lambda National Leadership and Honors Organization (2007)
Accomplishments
- Diploma in Pianoforte - Trinity College of Music, London
- Double Bass Player - Hyderabad Chamber Orchestra
Timeline
Senior Product Analyst
Freddie Mac (US Tech Solutions)
10.2022 - 12.2022
Senior Product Analyst
Freddie Mac (Technology Ventures)
03.2021 - 06.2022
Senior Product Analyst
Fannie Mae (Ampcus Inc.)
08.2020 - 02.2021
Product Owner
Bright MLS
10.2018 - 08.2020
Senior Business Consultant
Freddie Mac (Allegiance Advisory Group)
08.2016 - 08.2018
Lead Business Analyst
Federal Hill Consulting
09.2015 - 09.2016
Senior Business Systems Analyst
Fannie Mae
11.2012 - 07.2015
Business Systems Analyst
Financial Industry Regulatory Authority Inc. (FINRA)
01.2010 - 01.2012
Associate Configuration Manager
BoxTone Inc.
01.2009 - 06.2009
Master of Arts -
Reformed Theological Seminary
Bachelor of Arts -
University of Maryland - Baltimore County
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