Skills
Websites
Summary
Work History
Education
INTERESTS
Generic

Benjamin Earsy

Nashua,NH

Skills

  • Technical: IT Support
  • Troubleshooting
  • Ticketing (Jira)
  • Incident Response
  • System Monitoring
  • Backup & Recovery
  • User Account Management
  • Hardware Diagnostics
  • Networking Basics
  • LAMP Stack Debugging
  • Tools: AWS
  • Linux/Unix
  • Windows
  • MacOS
  • Bash
  • GitHub
  • SQL/MySQL
  • Sumo Logic
  • New Relic
  • PagerDuty
  • Soft Skills: Communication
  • Customer Service
  • Documentation
  • Problem-Solving

Summary

Cloud specialist prepared to drive operational excellence in cloud environments. Adept at optimizing cloud infrastructure for stability and performance, ensuring seamless integration with business processes. Collaborative team player focused on achieving results and adapting to evolving needs, proficient in automation and systems management.

Work History

Cloud Operations Engineer

Acquia
07.2023 - 03.2025
  • Monitored and supported AWS environments, ensuring high uptime and quick incident response.
  • Performed Linux server maintenance, patching, and performance monitoring.
  • Resolved LAMP stack issues (Apache, PHP, cron, GlusterFS) and optimized system performance.
  • Investigated and mitigated suspicious activity to maintain secure customer environments.
  • Improved database performance by resolving slow queries and fixing replication lag.
  • Created documentation for configurations, incidents, and resource usage.
  • Supported disaster recovery drills and backup reliability.

IT Support Specialist

2Life Communities
01.2021 - 04.2022
  • Delivered technical support to residents, including malware removal and system optimization.
  • Conducted one-on-one and group training on online safety and device basics.
  • Maintained computer labs, printers, user accounts, and Windows systems.
  • Repaired hardware and improved overall device reliability.

Education

B.S. - Business and Information Technology

Framingham State University
01.2022

Computer Science Coursework

UMass Lowell

INTERESTS

  • Building PCs
  • Sports
  • Hiking with my dog, Louie
Benjamin Earsy