Benjamin Eisenstat
Orlando,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Residential Telesales Representative
Spectrum
03.2023 - Current
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries.
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Consistently exceeded sales targets by utilizing effective upselling techniques and persuasive communication skills.
- Supported team members in achieving shared goals, contributing to a collaborative work environment.
SAT Tutor
Self employed Tutor
07.2012 - 03.2023
- Improved student SAT scores by providing personalized tutoring sessions and implementing effective test-taking strategies.
- Developed customized lesson plans for each student, ensuring maximum understanding of complex concepts.
- Increased student confidence in their abilities by providing consistent feedback and support throughout the tutoring process.
- Assisted students with time management skills, enabling them to efficiently tackle challenging exam sections.
Supervisor
Barnes and Noble
05.2010 - 07.2022
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Associates Degree -
Valencia College
High School Diploma -
Central High school
Skills
- Microsoft Suite
- Sales Expertise
- Call Management
- Inbound and Outbound Calls
- Record Preparation
- Service Sales
- Customer Service Expertise
Languages
Hebrew
Software
Microsoft Office Suite
References
References available upon request.
Timeline
Residential Telesales Representative
Spectrum
03.2023 - Current
SAT Tutor
Self employed Tutor
07.2012 - 03.2023
Supervisor
Barnes and Noble
05.2010 - 07.2022
Associates Degree -
Valencia College
High School Diploma -
Central High school
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