Benjamin Felts

• Deployed and configured VMware vSphere, vCenter, and ESXi to support a large-scale virtualization environment
• Designed and implemented a VMware vSAN solution to improve storage performance and reduce costs
• Developed and deployed a vRealize Automation (vRA) solution to automate the deployment of virtual machines and applications
• Configured and managed NSX to provide network virtualization and security
• Designed and implemented a Tanzu Kubernetes Grid (TKG) solution to support containerized applications
• Developed SOPs for business continuity and BDAR
• Analyzed and reduced operating costs
• Increased productivity through standardization
• Enhanced security of networks and enterprise information systems
• Monitored and maintained networks and servers
• Facilitated IT security audits and investigations
• Trained on ethical hiring and termination practices
• Maintained relationships with external IT vendors and service providers.
• Achieved system stability through thorough testing and debugging, ensuring high-quality software delivery.

• Delivered 24/7 advanced white-glove support for client servers and workstations, resolving critical issues with a focus on minimizing business impact and maximizing productivity
• Provided comprehensive Apple device support and troubleshooting, utilizing expert-level knowledge and a certified Apple repair license obtained through Apple Business Development training
• Implemented backup and disaster recovery solutions (Veritas Backup) to ensure data security and facilitate quick recovery
• Managed and directed IT operations
• Identified, refined, and improved business processes
• Reduced operating expenses
• Trained on Okta Duo security
• Demonstrated excellent verbal and written communication skills
• Provided technical support
• Led development of efficient processes
• Administered Deltek Vision ERP
• Deployed AgencyBloc CRM
• Improved efficiency with Visio
• Improved cross-departmental collaboration
• Developed SOPs for emergencies
• Enhanced security of networks
• Monitored and maintained servers
• Facilitated IT security audits
• Trained ethical hiring and termination practices
• Fostered vendor relationships
• Implemented NIST 110 DOD compliance for TPM 2.0 and BitLocker
• Installed and configured Active Directory OUs, set up Domain Controllers, and DNS
• Designed, tested, deployed, and troubleshooted Group policies
• Maintained DFSR and Namespace
• Maintained MX mail records.

- Managed IT operations and improved business processes
- Reduced expenses and trained on security
- Provided support and administered ERP and CRM
- Improved efficiency and collaboration
- Developed SOPs and enhanced network security
- Monitored servers and facilitated audits
- Trained ethical practices and fostered vendor relationships
- Implemented compliance and configured Active Directory
- Designed, tested, and deployed Group policies
- Maintained DFSR, Namespace, and MX records