Emily Fink
Plymouth,MN
Summary
Personable and dedicated Customer Service Representative with extensive experience in restaurant industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Manager
TopGolf
Brooklyn Center , MN
10.2024 - Current
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Led a team of employees, ensuring high productivity and excellent customer service.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
Bayhost/Server Shift Leader
Topgolf USA
Brooklyn Center, MN
10.2023 - Current
- Resolved customer complaints in a professional manner while adhering to company policies.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Monitored employee performance and provided feedback for improvement.
Lead Toddler Teacher
Creme de la Creme Center of Excellence
Maple Grove, MN
11.2022 - 09.2023
- Implemented hands-on, play-based strategies for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Taught children foundational skills in colors, shapes and letters.
- Established indoor and outdoor safe play environments for toddler-age children.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Built and strengthened positive relationships with students, parents and teaching staff.
General Manager
Clean Juice
Edina, MN
05.2022 - 10.2022
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Assistant Manager
Clean Juice
Edina, MN
10.2021 - 04.2022
- Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
- Utilized company reports to analyze sales, gross profit and inventory activity.
- Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
- Assigned tasks to associates to fit skill level and maximize team performance.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Bartender
Revival Restaurant
St Louis Park , MN
06.2021 - 09.2021
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Worked during last 3 months of pregnancy. Left due to having baby
Cashier
Whole Foods Market Inc
Park Ridge, IL
03.2021 - 05.2021
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Manager
Taco Melly
Park Ridge, IL.
07.2020 - 01.2021
- Ensured environment was clean and following food safety guidelines.
- Made employee schedule.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Worked closely with Owner, chef and cooks to determine menu plans for special events or occasions.
- Updated computer systems with new pricing and daily food specials.
Bar Manager
Pennyville Station
Park Ridge, IL.
05.2019 - 01.2021
- Ensured customer satisfaction.
- Made drinks accurately and quickly.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Balanced daily registers and generated sales reports for management.
Peer Mentor
Lake Forest, IL
08.2018 - 05.2019
- Assured student success in a challenging class environment
Cashier
The Fresh Market
Lake Forest, IL
08.2018 - 05.2019
- Assisted wherever necessary throughout multiple departments in the store.
- Inspected items for damage and obtained replacements for customers.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Operated cash register, collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Learned roles of other departments to provide coverage and keep store operational.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Welcomed customers, offering assistance to help find necessary store items.
- Properly verified customer identification for alcohol or tobacco purchases.
Server
Holt’s
Park Ridge, IL
08.2017 - 08.2018
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Server
Chili’s
Rosemont, IL
08.2015 - 05.2016
- Bussed and reset tables and kept dining room and work areas clean.
- Consistently provided professional, friendly, and engaging service.
- Resolved guest complaints quickly and efficiently.
- Displayed enthusiasm and knowledge about the restaurant’s menu and products.
Lifeguard, Manager, Swim Instructor
Park Ridge Park District
Park Ridge, IL
08.2011 - 08.2015
- Maintained strong proficiency in CPR, First Aid and water rescue techniques to provide optimal support to individuals in distress.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Engaged with students to help them acclimate to and become comfortable in pool.
- Evaluated performance of staff and addressed areas needing improvement.
- Taught team pool and deck safety rules and procedures.
- Monitored daily pool activities and lifeguard performance.
- Tested lifeguards' skillsets using scenario simulations
- Led training sessions for CPR, First Aid and water rescue techniques to ensure staff maintained proficiency in order to provide optimal support when situations arise.
Education
Bachelor of Arts - Neuroscience
Lake Forest College
Lake Forest, Il05.2019
Skills
- Microsoft Word, Excel, and PowerPoint
- CPR
- First aid
- Conversational Spanish
- Relationship building
- Supervision
- Customer Service Management
- Business Leadership
- Responsible Alcohol Service
- Shift Scheduling
- Service Oriented
- Bar Management
Interests
Customer Service, Sales, Medical field
Timeline
Manager
TopGolf
10.2024 - Current
Bayhost/Server Shift Leader
Topgolf USA
10.2023 - Current
Lead Toddler Teacher
Creme de la Creme Center of Excellence
11.2022 - 09.2023
General Manager
Clean Juice
05.2022 - 10.2022
Assistant Manager
Clean Juice
10.2021 - 04.2022
Bartender
Revival Restaurant
06.2021 - 09.2021
Cashier
Whole Foods Market Inc
03.2021 - 05.2021
Manager
Taco Melly
07.2020 - 01.2021
Bar Manager
Pennyville Station
05.2019 - 01.2021
Peer Mentor
08.2018 - 05.2019
Cashier
The Fresh Market
08.2018 - 05.2019
Server
Holt’s
08.2017 - 08.2018
Server
Chili’s
08.2015 - 05.2016
Lifeguard, Manager, Swim Instructor
Park Ridge Park District
08.2011 - 08.2015
Bachelor of Arts - Neuroscience
Lake Forest College