Stephanie Perez-Castillo
Miami
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and customer service skills. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Office Manager
Clean Fresh USA
Miami
05.2020 - Current
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Answered customer inquiries regarding billings, payments, account status.
Stock Manager
Abercrombie & Fitch
Miami
03.2019 - 05.2020
- Maintained accurate inventory records and monitored stock levels.
- Conducted regular physical audits of warehouse products.
- Monitored quality control procedures for incoming and outgoing merchandise.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Provided training and guidance to team members related to inventory management procedures.
- Implemented on-the-job training activities to cross-train employees on various tasks.
Stock Associate
Abercrombie & Fitch
Miami
12.2016 - 03.2019
- Maintained accurate inventory records by regularly performing stock counts and audits.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Assisted customers with product selection, promotions and provided information about the brand.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Trained new hire stock associates and brand representatives.
Education
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL05.2017
Skills
- Partnership Development
- Client Relationship Management
- Customer Retention
- Business Planning
- Staff Training
- Customer Service
- Administration and computer skills
- Microsoft Word, Excel, Powerpoint
- Bilingual
- leadership experience
- Billing
Timeline
Office Manager
Clean Fresh USA
05.2020 - Current
Stock Manager
Abercrombie & Fitch
03.2019 - 05.2020
Stock Associate
Abercrombie & Fitch
12.2016 - 03.2019
High School Diploma -
G. Holmes Braddock Senior High School