Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Janice Braxton

Warrensville Heights,OH

Summary

To utilize my professional strong leadership and problem-solver skills dedicated to streamlining operations and promoting organizational efficiency. In addition, to independent decision-making skills and sound judgment to positively impact company and organizational success. While encouraging manager analytical problem solving with talents for positive outcomes with team building, leading and motivating.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Office Manager

Source One Adjusters Of Ohio
06.2020 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Senior Account Manager

Miller Recovery Service
04.2015 - 06.2020
  • Boosted client satisfaction by effectively managing and resolving account issues.
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Streamlined account management processes, improving overall efficiency and productivity.
  • Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
  • Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.

Customer Service Supervisor

Tim Lally Chevrolet
03.2010 - 10.2014
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.

Education

Bachelor of Arts - Business Management

Louisiana Tech University
Ruston, LA
05.1984

Skills

  • Administrative Support
  • Compliance Monitoring
  • Contract Administration
  • Team Supervision
  • Partnership Development
  • Budget Oversight

Certification

  • Community Relations with the National Basketball
  • Diversity, Equity and Inclusion
  • Project Management
  • Quality Assurance Trainer
  • Event Planning

Additional Information

  • 2022 - Senior Advisor for Cyberathletix
  • 2021 - Treasurer for National Basketball Chapter
  • 2020 - Member of Cleveland Chapter of National Basketball Retired Players Association
  • 2006 - Elected to the Women's Basketball Hall of Fame
  • 2002 - 2002 Assistant Basketball Coach
  • 1995 - 1998 Played in Para, Italy
  • 1997 - 2000 Played for 3 years with the Cleveland Rockers for the 1st Inaugural Season of the WNBA
  • 1992 - 1995 Played in Messian, Sicily
  • 1984 - 1992 Played in Vicenza, Italy
  • 1984 - 1988 Won Italian Championships and the Euro League Championships



Timeline

Office Manager

Source One Adjusters Of Ohio
06.2020 - Current

Senior Account Manager

Miller Recovery Service
04.2015 - 06.2020

Customer Service Supervisor

Tim Lally Chevrolet
03.2010 - 10.2014

Bachelor of Arts - Business Management

Louisiana Tech University

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Janice Braxton