Benjamin Flores
Lubbock,TX
Summary
High-energy supervisor successful at working with all hospital departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Always ready for challenging assignments and eager to drive team success.
Overview
19
19
years of professional experience
Work History
Environmental Services Supervisor
UMC Health and Wellness Hospital
LUBBOCK, Texas
11.2023 - Current
- Provided oversight of daily operations and staff scheduling for environmental services department.
- Directed the implementation of safety protocols, quality control measures, and customer service initiatives to ensure compliance with regulations.
- Conducted regular inspections of work areas to ensure adherence to safety standards and quality assurance procedures.
- Oversaw the disposal of hazardous materials in accordance with local, state, and federal regulations.
- Collaborated with other departments on cross-functional projects related to environmental services initiatives.
- Monitored timekeeping records for accuracy and completeness.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
Environmental Services Supervisor
UMC Health System
Lubbock, TX
08.2019 - 11.2023
- Supervised and support housekeeping personnel to maximize quality of service and performance.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Assigned housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Currently over see 40 to 60 team members day to day.
Housekeeping Supervisor
Aramark
Coppell, TX
05.2016 - 07.2019
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Prepared work schedules for associates to promote proper staffing levels.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Monitored cleanliness of 3 warehouse facilities.
- Supervised 5 to 10 team members per facility.
Environmental Services Supervisor
Covenant Medical Center
Lubbock, TX
01.2005 - 05.2016
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Collaborated with hospital departments to respond promptly to guest requests and promote positive experience.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Increased employee loyalty and reduced turnover by implementing innovative operational practices and reward programs.
- Supervised 40 to 60 team members with day to day operations.
Education
Physical Therapy
South Plains College
Levelland, TX08.2003
High School Diploma -
Plano East Sr High School
Plano, TX05.2003
Skills
- Employee Relations
- Microsoft Office
- Interviewing techniques
- Scheduling
- Infection Control
- Linens Management
- Procedure Implementation
- Stock Inventory Management
- Policy Enforcement
- Maintenance and Repair Leadership
Languages
English
Professional
Spanish
Professional
Timeline
Environmental Services Supervisor
UMC Health and Wellness Hospital
11.2023 - Current
Environmental Services Supervisor
UMC Health System
08.2019 - 11.2023
Housekeeping Supervisor
Aramark
05.2016 - 07.2019
Environmental Services Supervisor
Covenant Medical Center
01.2005 - 05.2016
Physical Therapy
South Plains College
High School Diploma -
Plano East Sr High School
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