Benjamin Fox
Clifton Park
Summary
Driven professional with excellent customer service, leadership and sales abilities. Skilled salesperson offering proven history of strong customer service and excellent product knowledge. Well-versed in commercial and residential plumbing and heating product knowledge and educating customers to foster quality assurance and customer satisfaction. Ten years of dedication to follow through, reliability and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
Ferguson Enterprises
08.2021 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Currently writing 400k-500k in sales per month while maintaining company margin goals
- Developed strong relationships with area accounts
Meat Department Manager
Market 32
05.2019 - 07.2021
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Reduced waste by overseeing proper restocking procedures and discounting of nearly-expired goods.
- Responsible for increasing margins by effectively advertising higher margin items.
- Completed inventory counts, reordered stock and removed expired items from supply.
Apprentice Meat Cutter
Market 32
08.2017 - 05.2019
- Used boning knife, skewers and twine to shape, lace and tie roasts.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Adhere to safety and cleanliness standards and maintained equipment.
- Increased efficiency throughout business methodology and eliminated merchandise waste by updating production procedures.
HVAC Technician
Yorkmont Plumbing And Heating
06.2015 - 08.2017
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Calibrated equipment to achieve maximum efficiency.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Surveyed building layout and gathered materials before beginning repairs.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Installed and performed maintenance on mini split AC units.
- Installed and performed maintenance on residential #2 heating oil systems.
Education
Associate of Applied Science - Business Administration And Management
Hudson Valley Community College
Troy, NY12.2019
Skills
- Pricing understanding
- Teamwork
- Sales
- Product promotions
- Strategic Planning
- Problem solving strength
- In depth product margin comprehension
- Excellent customer follow through
Accomplishments
- Phi Theta Kappa Honor Society
- 3.92 GPA.
- College of Ferguson Graduate 2021
- Navien level 2 training
- Supply house magazine top 40 under 40 2022
Timeline
Inside Sales Representative
Ferguson Enterprises
08.2021 - Current
Meat Department Manager
Market 32
05.2019 - 07.2021
Apprentice Meat Cutter
Market 32
08.2017 - 05.2019
HVAC Technician
Yorkmont Plumbing And Heating
06.2015 - 08.2017
Associate of Applied Science - Business Administration And Management
Hudson Valley Community College
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