Benjamin Gamer
North Reading,USA
Summary
Senior executive with 20+ years leading enterprise software and data initiatives in financial services and healthcare technology. Proven success in market data management, governance, vendor relations, and data transformation programs. Deep experience with data modernization, front-office systems, and high-performing global teams. Strong record of driving cost savings, system retirements, and successful product/data integrations. Known for building scalable PMO and data operations practices from the ground up.
Overview
26
26
years of professional experience
Work History
Managing Director, Alpha Data Services
State Street
Boston, MA
01.2020 - Current
- Company Overview: Alpha Data Services delivers mission critical data as a service by combining the front-office capabilities of Charles River Development with State Street’s core middle and back-office solutions. We leverage industry-forward data management tools that work together, all provided on the Alpha Data Platform. We provide streamlined access to reference, pricing, benchmark, ESG, holdings, and other key data domains to the world’s largest investment management companies.
- Responsible for governance function for all Alpha Data Practice areas
- Responsible for product management deliverables (release tracking, roadmaps), agile processes, key artifacts, and standards for product management organization
- Oversee QA Team for Alpha Data Services
- Managed all Alpha Data initiatives and workstreams for SSGA, Alpha’s largest customer
- Successfully converted over 500B in global fixed income index funds and LDI assets for SSGA to Charles River & Alpha Data Solutions (DataGX). Data program was responsible for millions in cost-savings, improved data quality & timeliness for fixed income index data
- Led end-to-end market data workstream including vendor migration (Bloomberg, Refinativ), vendor negotiations, and data cost reduction strategies—resulting in > 3.5M in annual savings
- Co-Chair for SSGA/Alpha’s Culture activation program, aimed at improving cross-org collaboration, emphasizing teamwork, & promoting leadership skills
- Provided data program oversight on multiple strategic external clients
- Consistently exceeded State Street’s employee engagement metrics within management
- Managed production support teams for SSGA’s benchmark and security master systems (RITS & MDF)
- Alpha Data Services delivers mission critical data as a service by combining the front-office capabilities of Charles River Development with State Street’s core middle and back-office solutions. We leverage industry-forward data management tools that work together, all provided on the Alpha Data Platform. We provide streamlined access to reference, pricing, benchmark, ESG, holdings, and other key data domains to the world’s largest investment management companies.
Client Manager/Partner, Global Services
Zuora, Inc.
Boston, MA
01.2019 - 01.2020
- Company Overview: Zuora is a leading cloud-based software company that creates a platform for any company to successfully launch, manage, and transform into a subscription, recurring revenue business.
- Provided oversight and steering level guidance to a portfolio of Zuora subscription clients
- Helped brand clients like Soul Cycle and TechSmith (Snagit Software) build end-to-end subscription billing & rev-req automation models, launching new recurring revenue products into the market
- Helped define new global estimation model for implementation projects, resulting in global standardization for project estimates and decreased time to market
- Zuora is a leading cloud-based software company that creates a platform for any company to successfully launch, manage, and transform into a subscription, recurring revenue business.
Vice President, Professional Services
HealthEdge
Burlington, MA
01.2014 - 01.2018
- Company Overview: HealthEdge is a next generation software company that provides core administration and care management functionality to leading health plans.
- Worked with leadership to define numerous operational controls & KPI’s to reduce cost, increase transparency, and improve margins. This resulted in taking the services organization from a cumulative loss in May 2014, to 30% operating margins in 2015 and beyond. Billable utilization increased from 65% to over 80%
- Created the first PMO within professional services to facilitate design of methodology, tools/accelerators, and templates.
- Mentored and directly managed the delivery organization, providing oversight over fourteen large-scale healthcare implementations
- Created staffing & financial models for professional services, training, and managed services
- Created central project dashboard reporting capabilities, aggregating all key project information and schedules, providing visibility to the entire company and the board
- Defined, created, and implemented numerous management reports to improve transparency in the organization
- Improved operational cash flow for services by reducing month-end billing cycle from 3 weeks to 4 days
- Created new career competency path & program for key services roles
- Ran vendor selection and created the first offshore center for services development in Pune, India with 30 FTE’s
- Managed all corporate subcontractors. Created and negotiated multiple strategic partnerships
- Developed partner certification program, designed for company-wide certification recognition for HealthEdge partners
- Managed internal recruiting team during a period of rapid growth. Hired 130 staff within the company from 2014-2016, saving 2.8M in agency fees
- HealthEdge is a next generation software company that provides core administration and care management functionality to leading health plans.
Director, Client Services
Charles River Development
Burlington, MA
01.2010 - 01.2014
- Company Overview: Acquired by State Street Corporation
- Managed implementation, operations, and resource management for client services in the Americas. Directly supervised over 40 project managers and consultants, while also managing operations for the relationship management function.
- Collaborated with delivery units to provide project governance for over 50 active projects throughout the Americas.
- Applied superior management skills in directing overall project management, planning, performance tracking, and executive dashboards for all customers in the Americas.
- Had project and account management responsibility on several strategic Charles River customers, with a focus on value proposition and customer satisfaction.
- Acquired by State Street Corporation
Resource Manager, Implementation Services
Charles River Development
01.2007 - 01.2010
- Company Overview: Acquired by State Street Corporation
- Collaborated with sales, delivery teams, and other internal groups to effectively staff projects.
- Provided project estimation & budgeting, statement of work development, QA, and signoff on implementation statements of work.
- Managed overall team utilization for over 60 resources and directly supervised team of 5 project managers.
- Successfully supervised multiple large-scale implementations.
- Acquired by State Street Corporation
Senior Manager, Implementation Services
Charles River Development
01.2006 - 01.2007
- Company Overview: Acquired by State Street Corporation
- Planned, managed, and executed multiple implementations of the Charles River Investment Management System.
- Directly managed staff of 3 project managers, and was responsible for utilization, administration, mentoring, and project deliverables.
- Acquired by State Street Corporation
Manager, Implementation Services
Charles River Development
01.2005 - 01.2006
- Company Overview: Acquired by State Street Corporation
- Acquired by State Street Corporation
Consultant, Implementation Services
Charles River Development
01.2004 - 01.2005
- Company Overview: Acquired by State Street Corporation
- Acquired by State Street Corporation
Trading Clerk, Financial Markets Program
SAC Capital Management
Stamford, CT
01.2001 - 01.2003
Financial Analyst
Boston Financial Data Services
Quincy, MA
01.2000 - 01.2001
Education
Bachelor of Science - Finance
Bentley University
Waltham, MA05.2000
Skills
- Data & Systems Expertise
- Market Data Management
- Data Governance & Quality
- Security Master & Benchmark Systems
- Charles River Trading
- Portfolio Management
- Compliance Platforms
- Program & Product Leadership
- Enterprise Software Implementation
- Agile Project Management
- Waterfall Project Management
- Product Roadmaps & Delivery
- Resource & Financial Operations
- Vendor Management & Negotiation
- Global Team Leadership & Mentoring
- PMO Development & Governance
Hobbies and Interests
Play lead guitar in a local cover band, playing primarily for local fundraisers and community outings
Volunteer Experience
Youth Basketball Coach, North Reading, 01/01/18, Present
Appointed Positions
- Vice Chair, Finance Committee, Town of North Reading, MA, 01/01/16, 12/31/21
- Finance Committee Member, Town of North Reading, MA, 01/01/15, 12/31/22
Timeline
Managing Director, Alpha Data Services
State Street
01.2020 - Current
Client Manager/Partner, Global Services
Zuora, Inc.
01.2019 - 01.2020
Vice President, Professional Services
HealthEdge
01.2014 - 01.2018
Director, Client Services
Charles River Development
01.2010 - 01.2014
Resource Manager, Implementation Services
Charles River Development
01.2007 - 01.2010
Senior Manager, Implementation Services
Charles River Development
01.2006 - 01.2007
Manager, Implementation Services
Charles River Development
01.2005 - 01.2006
Consultant, Implementation Services
Charles River Development
01.2004 - 01.2005
Trading Clerk, Financial Markets Program
SAC Capital Management
01.2001 - 01.2003
Financial Analyst
Boston Financial Data Services
01.2000 - 01.2001
Bachelor of Science - Finance
Bentley University
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