Benjamin Giang
CITY_US,STATE_US
Summary
IT/AV Technician supporting endpoint, identity, and conference room technology across a hybrid environment. Administers Active Directory, Microsoft Entra ID, Microsoft 365, and Exchange Online across about 100 endpoints while managing access, patching, and asset tracking through Action1 RMM. Troubleshoots Windows and macOS devices, printers, POS systems, VoIP, structured cabling, Salto access control, and AV incidents with clear documentation.
Overview
2
2
Certifications
2
2
years of professional experience
Work History
IT/AV Technician
Riverside Hotel
- Current
- Administer Active Directory, Microsoft Entra ID, Microsoft 365, and Exchange Online across approximately 100 endpoints to support user access and permissions.
- Support hybrid Windows Server and Entra ID environments through Azure AD Connect synchronization and identity troubleshooting.
- Use Action1 RMM for remote administration, patch management, software deployment, asset tracking, and endpoint monitoring.
- Troubleshoot Windows and macOS endpoints, network printers, POS systems, VoIP platforms, and enterprise applications.
- Resolve network connectivity issues, switch ports, structured cabling, Ethernet termination, and infrastructure deployments.
- Manage Salto access control provisioning, credentials, and hardware troubleshooting for secure building access.
- Document conference room AV incidents, configurations, inventory, and procedures to support reliable system operation.
Field Technician I
Telecom Resources of America
06.2024 - 12.2024
- Resolved approximately 30–50 ServiceNow tickets weekly across a multi-site hospital environment while meeting SLA requirements.
- Deployed and staged VoIP phones for new hires, department moves, and workstation changes.
- Delivered on-site end-user support and device guidance for clinical and administrative staff.
- Assisted senior networking staff with UPS replacements, equipment changes, and hands-on network troubleshooting.
- Documented complex network and VoIP issues with clear reproduction steps for senior engineering teams.
Education
Bachelor of Science - Information Technology
University of Central Florida
Orlando, FL01-2024
Skills
- Active Directory administration
- Microsoft Entra ID administration
- Microsoft 365 administration
- Exchange Online administration
- Azure AD Connect troubleshooting
- Endpoint management
- Patch management
- Software deployment
- Asset tracking
- Endpoint monitoring
- Network troubleshooting
- Structured cabling
- Ethernet termination
- VoIP troubleshooting
- Access control provisioning
Certification
CompTIA Network+
Timeline
Field Technician I
Telecom Resources of America
06.2024 - 12.2024
Bachelor of Science - Information Technology
University of Central Florida
IT/AV Technician
Riverside Hotel
- Current