Summary
Overview
Work History
Education
Skills
Timeline
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Benjmain Hadfield

Colorado Springs,CO

Summary

Proven Sales Associate that has maintained number one in sales history for past three years with a track record of enhancing customer satisfaction and increasing sales, notably at Rocky Mountain Cycle Plaza. Previous to my sales work with RMCP I worked in customer service and sales with Peninsula Powersports for 6 years where I built my foundation in retail powersports sales. Skilled in CRM software and exceptional customer service, adept at problem-solving and relationship building. Demonstrated ability to multitask in high-stress environments, driving both customer loyalty and dealership profitability.

Overview

11
11
years of professional experience

Work History

Sales Associate

Rocky Mountain Cycle Plaza
08.2021 - Current
  • Utilized CRM software to track interactions with clients, manage follow-ups, and optimize overall sales strategy execution.
  • Closed deals efficiently by guiding buyers through paperwork processes, ensuring accuracy of information provided, and answering any questions along the way.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Increased dealership sales by proactively engaging with potential customers and showcasing vehicle features.
  • Negotiated trade-in values fairly while balancing customer satisfaction with dealership profitability objectives.
  • Maximized revenue opportunities by upselling additional products like extended warranties or optional accessories when appropriate for the customer''s needs.

Sales Associate

Peninsula Powersports
10.2015 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Increased dealership sales by proactively engaging with potential customers and showcasing vehicle features.
  • Conducted thorough product research and attended training sessions to maintain expert knowledge of current powersport trends and models.
  • Prepared purchased vehicles and completed final delivery checks.
  • Answered telephone and email inquiries from potential customers.

Pizza Maker

Papa Murphy's Take and Bake Pizza
09.2013 - 10.2015
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.

Cook

Suzies Cafe
05.2013 - 08.2015
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Prepared and served various food items in fast-paced environment.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Communicated closely with servers to fully understand special orders for customers.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Education

High School Diploma -

Grace Christian School
Anchorage, AK
05-2017

Skills

  • Teamwork and Collaboration
  • Exceptional customer service
  • Time Management
  • Problem-solving skills
  • Excellent people skills
  • Goal-Oriented
  • Multi-tasking strength
  • Relationship Building

Timeline

Sales Associate

Rocky Mountain Cycle Plaza
08.2021 - Current

Sales Associate

Peninsula Powersports
10.2015 - 08.2021

Pizza Maker

Papa Murphy's Take and Bake Pizza
09.2013 - 10.2015

Cook

Suzies Cafe
05.2013 - 08.2015

High School Diploma -

Grace Christian School

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Benjmain Hadfield