Benjmain Hadfield
Colorado Springs,CO
Summary
Proven Sales Associate that has maintained number one in sales history for past three years with a track record of enhancing customer satisfaction and increasing sales, notably at Rocky Mountain Cycle Plaza. Previous to my sales work with RMCP I worked in customer service and sales with Peninsula Powersports for 6 years where I built my foundation in retail powersports sales. Skilled in CRM software and exceptional customer service, adept at problem-solving and relationship building. Demonstrated ability to multitask in high-stress environments, driving both customer loyalty and dealership profitability.
Overview
11
11
years of professional experience
Work History
Sales Associate
Rocky Mountain Cycle Plaza
412 N. Chelton Road, Colorado Springs, CO, 80909
08.2021 - Current
- Utilized CRM software to track interactions with clients, manage follow-ups, and optimize overall sales strategy execution.
- Closed deals efficiently by guiding buyers through paperwork processes, ensuring accuracy of information provided, and answering any questions along the way.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased dealership sales by proactively engaging with potential customers and showcasing vehicle features.
- Negotiated trade-in values fairly while balancing customer satisfaction with dealership profitability objectives.
- Maximized revenue opportunities by upselling additional products like extended warranties or optional accessories when appropriate for the customer''s needs.
Sales Associate
Peninsula Powersports
37677 Kenai Spur Highway, Soldotna, AK, 99669
10.2015 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased dealership sales by proactively engaging with potential customers and showcasing vehicle features.
- Conducted thorough product research and attended training sessions to maintain expert knowledge of current powersport trends and models.
- Prepared purchased vehicles and completed final delivery checks.
- Answered telephone and email inquiries from potential customers.
Pizza Maker
Papa Murphy's Take and Bake Pizza
131A Warehouse Drive, Soldotna, AK, 99669
09.2013 - 10.2015
- Wiped down counters and food prep stations using bleach and clean cloths.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
Cook
Suzies Cafe
8515 Babarba St, Sterling, AK 99672
05.2013 - 08.2015
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared and served various food items in fast-paced environment.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Communicated closely with servers to fully understand special orders for customers.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
High School Diploma -
Grace Christian School
Anchorage, AK05-2017
Skills
- Teamwork and Collaboration
- Exceptional customer service
- Time Management
- Problem-solving skills
- Excellent people skills
- Goal-Oriented
- Multi-tasking strength
- Relationship Building
Timeline
Sales Associate
Rocky Mountain Cycle Plaza
08.2021 - Current
Sales Associate
Peninsula Powersports
10.2015 - 08.2021
Pizza Maker
Papa Murphy's Take and Bake Pizza
09.2013 - 10.2015
Cook
Suzies Cafe
05.2013 - 08.2015
High School Diploma -
Grace Christian School