Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Benjamin Henley

Cottonwood Heights,UT

Summary

Dynamic and dependable professional with extensive experience at USPS and Saela Pest Control, as well as management experience with the history at Ace Hardware. Proven expertise in route navigation and pest removal, complemented by strong customer service skills. Recognized for maintaining high safety standards and achieving timely deliveries, while fostering positive client relationships through effective communication and training initiatives.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Postal Carrier

USPS
Ephraim, Utah
11.2024 - 02.2025
  • Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
  • Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
  • Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
  • Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Provided exceptional customer service by answering inquiries and addressing concerns professionally and courteously.
  • Ensured proper handling of fragile packages, resulting in reduced damage claims from customers.
  • Handled sensitive materials, such as confidential documents and pharmaceutical deliveries, with discretion and care.
  • Adapted quickly to changing conditions due to weather or traffic, adjusting routes as needed while maintaining punctuality in deliveries.

Pest Control Technician

Saela Pest Control
Salt Lake City, Utah
05.2023 - 11.2024
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
  • Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
  • Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
  • Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
  • Drove to customer residences and places of business to inspect for pests.
  • Adhered to most stringent safety procedures when applying chemicals.

Key Holder Supervisor

Ace Hardware
Murray, Utah
04.2021 - 05.2023
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Received and counted money.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Trained and mentored new employees.

Education

Associate of Arts - Culinary Arts

Salt Lake Community College
Sandy, UT

Skills

  • Load balancing
  • Route navigation
  • Handheld scanner operation
  • Package handling
  • Dependable and reliable
  • Pest removal
  • Safety protocols
  • Chemicals handling
  • Valid Utah driver's license
  • Servesafe Manager Certification
  • Pest Control Technician Certified
  • Clean driving record
  • Preventative measures
  • Store operations
  • Training and mentoring
  • Staff oversight
  • Team training and development

Certification

Servesafe Manager Certification

Pest Control Certification

Timeline

Postal Carrier

USPS
11.2024 - 02.2025

Pest Control Technician

Saela Pest Control
05.2023 - 11.2024

Key Holder Supervisor

Ace Hardware
04.2021 - 05.2023

Associate of Arts - Culinary Arts

Salt Lake Community College

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Benjamin Henley