Benjamin Hilgen
Orlando,FL
Summary
Hardworking, detail-oriented professional with extensive experience in customer service, management, training, and supply-chain. Curious skill and knowledge seeker with adept relationship building and communication skills
Overview
13
13
years of professional experience
Work History
Independent Operator
Self-Employed
07.2019 - 07.2024
- Owned and operated a seven-figure supply chain business
- Managed the distribution of goods to retail stores, ensuring optimal inventory levels and product availability
- Analyzed market trends and projections to design and implement stock replenishment strategies to ensure optimal inventory and product availability, including weekly audits
- Developed strong relationships with store personnel, facilitating effective communication and coordination for promotions, launches, and inventory irregularities
Genius Bar Specialist
Apple
07.2018 - 07.2019
- Provided industry-leading customer service by conducting one-on-one support of diagnosing and resolving technical issues for a diverse range of Apple products
- Maintained a high level of product knowledge and stayed up to date on the latest software and hardware to offer tailored solutions enhancing product performance and usability
- Managed appointment scheduling and walk-in traffic, ensuring a smooth flow of customer interactions and minimizing wait times
On-the-Job Training Supervisor
Universal Orlando Resort
09.2011 - 07.2018
- Facilitated training sessions for new employees, and employees transitioning into new roles such as training or management
- Developed and implemented various standard and general operating procedures followed by observing and delivering feedback to ensure employees followed all operating and safety procedures
- Optimized budget for all training activities by finding cost-effective solutions without compromising quality to ensure a high employee retention rate
Education
Economics
University of Central Florida
Orlando, FLAssociate of Arts -
Valencia College
Orlando, FL05-2018
Skills
- Strong Work Ethic
- Excellent Verbal/Written Communication
- Organized/Proficient in Fast-Pace Environment
- Resourceful, Analytical Thinker with Problem-Solving Skills
Timeline
Independent Operator
Self-Employed
07.2019 - 07.2024
Genius Bar Specialist
Apple
07.2018 - 07.2019
On-the-Job Training Supervisor
Universal Orlando Resort
09.2011 - 07.2018
Economics
University of Central Florida
Associate of Arts -
Valencia College
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