Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Irvin

Shreveport,LA

Summary

Versatile and customer-focused, my tenure at Kroger honed key skills in food safety and interpersonal communication, ensuring exceptional service. Excelling in roles from Bakery/Deli Clerk to Courtesy Clerk, I consistently received positive feedback for personalized service and efficiency, demonstrating a commitment to excellence and a knack for fostering customer loyalty through genuine care and expertise.

Overview

3
3
years of professional experience

Work History

Bakery/Deli Clerk

Kroger
07.2024 - Current
  • Received positive feedback from customers regularly due to exceptional interpersonal skills that fostered rapport building during their visits to the store''s bakery/deli section.
  • Assisted customers with special orders, ensuring accurate fulfillment and timely delivery for events and occasions.
  • Demonstrated versatility by cross-training in multiple areas, including baking, deli preparation, cashier duties, and customer service.
  • Provided personalized service for customers with dietary restrictions or preferences by suggesting appropriate alternatives from available options.
  • Ensured a pleasant shopping experience by addressing customer concerns promptly and professionally.
  • Inspected goods to establish accurate pricing and labeling.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.

Courtesy Clerk

Kroger
06.2022 - 07.2024
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
  • Assisted customers with checkout process to foster prompt and smooth transactions.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
  • Increased overall efficiency by assisting with price checks and product location inquiries from customers.

Education

High School Diploma -

Airline HighSchool
Bossier City, LA
05.2021

Skills

  • Packaging and labeling
  • Cleaning and maintenance
  • Food safety
  • Customer service
  • Cleaning and sanitizing
  • Friendly and outgoing
  • Food preparation
  • Phone etiquette
  • Flexible schedule
  • Stock replenishment
  • Menu item pricing
  • Waste reduction

Timeline

Bakery/Deli Clerk

Kroger
07.2024 - Current

Courtesy Clerk

Kroger
06.2022 - 07.2024

High School Diploma -

Airline HighSchool

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Benjamin Irvin