Benjamin Jones
Wetumpka
Summary
Dynamic professional with a strong background in customer service and team leadership. Successfully improved operational efficiency by implementing tracking systems and enhancing vendor communication, leading to increased accuracy in purchase order management and heightened customer satisfaction.
Overview
11
11
years of professional experience
Work History
Account Clerk
Alabama State Department of Education
Montgomery
02.2026 - Current
- Input purchase orders for Department of Education in Alabama, ensuring accuracy and compliance.
Organized general office paperwork through systematic filing and documentation processes.
Received and processed incoming packages, verifying contents for accuracy.
Managed office phone calls, addressing inquiries and providing timely responses.
Communicated regularly with vendors to confirm order details and resolve discrepancies.
Maintained organized workspace to enhance operational efficiency and productivity.
Collaborated with team members to streamline administrative functions and improve workflow.
Implemented tracking systems for purchase orders to monitor status and delivery. - Processed financial documents for accuracy and compliance with state regulations.
- Maintained detailed records of accounts payable and receivable transactions.
- Assisted in preparing budget reports for various educational programs.
Deli Clerk
Publix Supermarkets
Wetumpka
05.2018 - 01.2026
- Created custom sandwiches and served sliced meats to customers.
Produced hot food items while managing kitchen operations.
Unloaded delivery trucks using manual hydraulic jacks
Helped maintain and organize inventory throughout eight-year tenure.
Ensured compliance with health standards in kitchen operations.
Facilitated training sessions for new employees on inventory practices.
Strengthened interpersonal skills through repeated customer interactions - Prepared deli products according to company standards and customer preferences.
- Operated slicers and scales to ensure accurate portioning of meats and cheeses.
- Maintained cleanliness and organization in the deli area following health regulations.
Team Member
Dunkin’ Donuts
Wetumpka
05.2015 - 05.2018
- Unloaded freezer trucks and prepared donuts for sale, ensuring compliance with food safety guidelines.
- Operated point-of-sale systems to process customer transactions accurately.
- Collaborated with team members to ensure efficient service flow during peak hours.
- Handled customer inquiries and resolved complaints, enhancing overall customer experience.
- Made coffee to order, enhancing customer satisfaction through tailored service.
- Assisted in inventory management by restocking supplies to maintain adequate stock levels.
- Worked overnight shifts independently while adapting to various shift schedules.
- Developed interpersonal skills that strengthened communication with customers and team members.
Education
Bachelor of Science - Business Management
Auburn University at Montgomery
Montgomery, AL01-2020
High School Diploma -
Ezekiel Academy
Montgomery, AL01-2015
Skills
- Purchase order management
- Data entry
- Customer relationship management
- Inventory management
- Vendor communication
- Cash handling
- Inventory Management & Merchandising
- Customer service
- Conflict resolution
- Interpersonal communication
- Team leadership
Timeline
Account Clerk
Alabama State Department of Education
02.2026 - Current
Deli Clerk
Publix Supermarkets
05.2018 - 01.2026
Team Member
Dunkin’ Donuts
05.2015 - 05.2018
Bachelor of Science - Business Management
Auburn University at Montgomery
High School Diploma -
Ezekiel Academy