Benjamin Kabbes
Springfield,OH
Summary
Results-driven crew leader skilled in optimizing daily operations and enhancing customer experiences. Expertise in mentoring new hires and addressing customer concerns, contributing to a positive and efficient service environment.
- Attended Clark state Community College and received an associate's degree in science.
- currently attending Wright State University to get a Bachelor's in Psychology with a focus on forensic and behavioral sciences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Leader
Raising Cane's
Springfield, MA
07.2021 - Current
- Led team in daily operations and ensured smooth service flow.
- Trained new crew members on company procedures and customer service standards.
- Collaborated with team to manage workflow during busy periods, ensuring timely service delivery.
- Addressed customer concerns promptly, resolving issues to maintain high levels of customer satisfaction.
- Fostered teamwork among crew members, enhancing overall morale and cooperation in the work environment.
- Operated equipment with strong focus on safety and ground communication.
- Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers.
Busser/Dishwasher
Olive Garden
Springfield, MA
06.2019 - 01.2021
- Tended to tables needing cleaning and engaged customers to gather feedback on dining experience.
- Maintained cleanliness of dining areas and ensured a welcoming atmosphere.
- Ensured compliance with health and safety standards in all work areas.
- Greeted customers and provided information about menu items to enhance their dining experience.
- Communicated with kitchen staff regarding any special requests from customers.
- Assisted in preparing large parties and special events to facilitate seamless service.
Education
Bachelor of Science - Forensic Psychology
Wright State University
Dayton, OH05-2028
Associate of Science - Associate's degree
Clark State Community College
Springfield05-2025
High school diploma -
Global Impact Stem Academy
Springfield, MA05-2022
Skills
- Crew oversight
- Quality control
- Food safety management
- Health and safety compliance
- OSHA
- Resourceful
- New hire training
- Mentoring
- Facility maintenance
- Time management
- Task prioritization
- Adaptability & Quick Learning
- Multitasking Abilities
- Organizational skills
- Computer skills
- Phone communication
- Phone etiquette
- First aid
- Physical stamina
- Interpersonal skills
- Writing skills
- Community engagement
- Willingness to learn
- Adaptable
- Resourceful and analytical
- Teamwork
Certification
- Driver's License, 06/2023, 06/2028
- CPR Certification
Timeline
Crew Leader
Raising Cane's
07.2021 - Current
Busser/Dishwasher
Olive Garden
06.2019 - 01.2021
Bachelor of Science - Forensic Psychology
Wright State University
Associate of Science - Associate's degree
Clark State Community College
High school diploma -
Global Impact Stem Academy